Not receiving dice in black spirit adventure even after the countdown has reached 0. Timer just loops back.

Links to videos of the bug are as shown below:

https://www.youtube.com/watch?v=hy7tPho6TPQ

https://www.youtube.com/watch?v=1cO_VKteIXA

https://www.youtube.com/watch?v=QqgEJDHUbsY

This has been happening for almost a month and can still be reproduced 100% as per the videos above. Timestamps can be seen on the videos via the ingame boss timer.

Troubleshooting done so far:

1. Cleared game cache.

2. Tried to use a card to move blackspirit to see if it would reset the system.

3. Tried to see if succeeding server maintenance would somehow fix the issue.

4. Tried scan game files function.

Short Background

Happened after the black spirit adventures window was closed while rolling dice and not waiting for the result of the dice roll. Have not received a dice eversince the issue started (almost a month now). Directly reported this issue to CS weeks back. CS resolution was to post here.

Still having issues even after today's maintenance and patch - 5/19/2021.

I have had the same issue since 24April.  Have done all of the same troubleshooting attempts.

Having this issue now, and it is Jan 2022!

What's the interval for receiving these dice, also? It says they are meant to generate every 30 mins but I've played all day, every day, while off work all last week and didn't get the numbers you would expect if they're supposed to be every 30 minutes. Playing for 12 hous should produce 6 dice. What's the small print?

You can get 1 dice every 30 minutes and up to 3 dice a day.

But if you play 90 minutes, you do not get 3 dice automaticly, because the 30 minutes counter resets after you claimed a dice.

So it's: open black spirit adventure and claim 1st dice -> wiat 30 minutes -> open black spirit adventure and claim 2nd dice -> wait 30 minutes -> open black spirit adventure and claim 3rd dice.

I think it stopped once on me at 20 and I rolled the die and that freed it up.  I normally played the dice as they came in but started banking them so I could fly through a few boards at a time.  The only way the game become "strategic" and not completely random is with cards. If I have no cards or trick dice, I just roll until all the dice are gone.

There was a lady who gave us trick dice and cards in Oliva. The fortune teller in the pub, she has left, will she return?  You had to buy (silver items) 9 puzzle parts and she gave you cards and dice about once a week.