Black Desert Remastered

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Install Guide

1 Run BlackDesert_Installer_NAEU.exe to install the Black Desert launcher.

2 Start the game once installation is complete.

Announcements

Notices Apr 19, 2024, 02:50 (UTC) Known Issues (Last Updated: 4/19/2024 2:51 UTC)

 

Greetings Adventurers,


This is a list of in-game known issues that are currently being investigated.

 

We are working to resolve these issues as soon as possible and apologize for any inconveniences you may have experienced.


We will continuously update this notice as issues are discovered and resolved. Thank you for your patience and understanding.

 

Latest Known Issues

  • Entering, leaving, and/or re-attempting the Magnus (abyssal veins) deactivates quest type settings and prevents you from accepting the Magnus Main quests.
    • Check "All" for Quest Type in the Quest (O) window to be able to accept the quests.
  • Combat and Life Quest Types are displayed in Korean in the Guild Mission UI.
    • This will be fixed with the maintenance on April 24, 2024.
  • The "[Manor] [Daily] For Future Musicians" quest cannot be completed, due to it requiring an item that is not obtainable.
    • This will be fixed with the maintenance on April 24, 2024.

Current Known Issues

  • Quests with requirements and objectives linked to items in the Manage Currency UI cannot be completed.
    • Affected quests: [Weekly Training] Imperial Horse Delivery, Grand Prix Vera's Scroll, [Manor] Northern Heidel Gothic Fountain, [Miniature Elephant] Permit from the Merchant League
  • [NPC] Artina's Shop displays a Florchestra instrument that cannot be purchased.
  • After dying to [Black Shrine] Boss Blitz bosses, pressing the restart or return button in certain situations takes you to the boss area in the Land of the Morning Light instead of the location you entered from.
  • Movement blocking effect of the skills below are not being applied.
    • [Shai] Over Here!
    • [Nova] Winter Testudo
  • Pressing the R key repeatedly to accept quests from NPCs that also offer item exchanges causes the immediate exchange of the item at the top of the exchange list.
    • This issue only occurs when you have the items required to make exchanges with the NPC.
  • In some situations when using Guild skills such as Guru's Touch, Blessing of Fortuna, and State of Nothingness, buffs are not applied to the adventurer who used the skill.
  • [Red Battlefield] Unable to accept the daily quest from NPC Daz at Garmoth's Nest
  • Clorince's Bag and Liana's Tool Bag cannot be used or moved in certain situations.
    • If you cannot use Clorince's Bag or Liana's Tool Bag, please submit an inquiry via our Support.
  • Tier 4 Pets with names that included inappropriate words cannot be trained to Tier 5
    • If you experience this issue, please contact us via Support Center with the following information to receive assistance.
      • Pet Type:
      • Pet Name:
      • New Name:
  • Trying to log in to Black Desert+ with Steam causes an error message to appear under certain circumstances.
  • Unable to use Private/Personal Trade when using the gamepad UI.
  • AP is not properly decreased when it rains or snows.
  • Being disconnected from the internet while waiting in the Arena of Arsha causes you to be stuck on the loading screen when trying to re-access the Arena of Arsha from the ESC menu → Arena of Arsha.
  • [Warrior, Ranger, Sorceress, Berserker, Ninja, Kunoichi] Uncompletable Succession questline appears in an unaccepted state in the Quest window (O) for characters that completed the Succession quests before the Awakening & Succession questlines were combined.
  • Unable to level up by receiving EXP as a quest reward at level 59 99.99%.
  • Unable to scroll down when checking the items list in the Processing (F2) window after setting the client language as English.
  • Background terrain appears abnormal when the direction of the camera changes

Resolved issues

접기
  • The number of [Event] Jetina's Certificate Seals owned is not displayed correctly in the Old Moon Guild ADV Lesson UI.
  • [Female Classes] Primavera armor has the text "Wearing this armor will hide your underwear and swimwear." included in its description.
    • Wearing the armor does not hide your underwear or swimwear and you can check this from the description of the outfit in the Pearl Shop (F3).
  • [Pearl Shop] The banner of Patrigio's Apparel Bag is incorrectly displayed as M (Mileage) instead of L (Loyalties).
    • This issue will be fixed with the maintenance on April 17, 2024.
  • Trial characters, who usually cannot collect or move items, are able to exchange items in the Manage Currency UI.
    • This issue will be fixed during maintenance on Apr 3 (Wed).
  • [Co-op] Defeat Darkened Boss I/II quest cannot be accepted when using the Darkened Boss Summon Scroll I/II.
    • Those unable to obtain the quest reward Darkened Boss Bundle I/II because of this issue will receive it via Mail (B) on Mar 28 (Thu).
  • When you press the SPACE to cancel Flow: Requiem as Awakening Sorceress, your character stiffens up.
    • This issue will be fixed during Mar 27 (Wed) maintenance.
  • Certain UI Elements will stay visible even after hiding them in Edit UI
  • In the Castle Ruins of the Red Battlefield, Effect of Strong Protection is sometimes not applied when entering the combat zone from the resurrection point.
  • The following objective is not completed after completing the [Weekly] Imperfect Beings quest in the Progression Pass.
    • [Weapon] Exchange Boss's Latent Aura for a Concentrated Boss Crystal
      • This issue will be fixed during the Mar 20 maintenance.
  • 15-day Value Pack benefits for returning adventurers are not being applied correctly.
    • This will be fixed during maintenance on Mar 20 (Wed). This will allow any affected returning adventurers to correctly receive benefits.
  • [Weapon] Exchange Boss's Latent Aura for a Concentrated Boss Crystal cannot be completed in the Guaranteed Enhancement category of the Progression Pass
    • This will be fixed during maintenance on Mar 20 (Wed).
  • Titles obtained through the Conquest War kill count may be unavailable in certain situations.
    • This issue will be fixed during the Mar 13, (Wed) maintenance.
  • Proper interaction is not possible with certain NPCs
  • The weekly Black Shrine rewards may sporadically be claimed more than once.
* If you accidentally claim the weekly Black Shrine rewards more than once, we ask that you do not use the additionally obtained items as they will be removed during the following maintenance. 
  • There is a known issue with incorrect messages appearing when entering the Season-1 (New Adventurer) Server for Families with a total character level exceeding 200.
    • The Season-1 (New Adventurer) Server is only accessible to Families with a total level of 200 or below, and we would like to inform you that this condition is being correctly enforced.
  • There is currently an issue where the Ship Gear durability does not decrease while Sailing.
  • Equipping an outfit (Desert Camouflage, etc.) that takes four slots (including headpiece) causes the headpiece outfit's dye to sporadically not be visible when the headpiece equipment's durability drops.
  • Sometimes unable to log in to Black Desert+ when using an OTP.
  • Interacting with an NPC that starts a cutscene while on a mount causes characters to be repeatedly interrupted when moving.
  • The following pet's display location in the Pearl Shop (F3) is abnormal.
    • Young Azure Dragon Pack IV - Young Azure Dragon (Taunt Monster): Weight Limit Increase
  • After activating the launcher's auto-login feature, IP info is being collected abnormally when accessed via the Launcher.
    • This issue will be fixed during the regular maintenance on Feb 14 (Wed).
  • Adventurers participating in a conquest war do not get the non-participant penalty when entering a conquerable area of another territory before their conquest war ends.
  • The Board button does not appear after disembarking from a ship.
    • The Board function can be used through the anchor icon found at the top left of the screen.
  • Clicking a certain part of the Hystria Ruins icon on the world map (M) sometimes shuts down the game client.
  • The "[Wagon] [Repeat] Capricious Merindora" quests can temporarily not be completed due to an issue.
    This will be fixed during the Jan 17 maintenance and you will be able to complete them after.
  • Some CC effects are incorrectly applied to the following skills:
    • [Striker] Echo Spirit incorrectly applies Stun effect in PvP.
    • [Woosa] Stun and Knockdown effects are not applied by Sari Flowers with Bloomburst and Bloom Deluge in PvP.
  • We are investigating with Twitch the issue where some Adventurers are unable to collect Twitch Drops rewards from their Web Storage in certain situations.\
  • Due to instability in the Twitch servers, your daily Twitch Drops may be refreshed later than usual.
  • The following chair items' appearance are not displayed when used by [Scholar].
    • [Event] Sturdy Chair, Snow White Halloween Chair, Golden Halloween Chair, Classic Halloween Chair.
  • Weapon Exchange Coupon and Item Copy does not work on certain [Scholar] class's ascension weapons.
    • Fiery Dandelion Sledgehammer, Dragon Slayer Sledgehammer, Fiery Dragon Slayer Sledgehammer, Sledgehammer of Fusion, Ultimate Sledgehammer of Fusion, Sledgehammer of Fission, Ultimate Sledgehammer of Fission. 
  • Scholar's "Action Reaction" skill applies incorrect figures for its All Accuracy Rate increase effect.
  • "[Scholar Ascension] Towards Hidden Memories" quest cannot be accepted from the Black Spirit.
    • This quest can be accepted from the recording device after the cutscene ends.
  • Processing (L) an Artifact item with "Ancient Power - Red Shard" and "Ancient Seal – Black Shard" while using the "Process all identical items" option selected causes the "Ancient Power - Red Shard" and "Ancient Seal – Black Shard" to only be part of the Simple Alchemy processing for the first time and not for the subsequent times.
    • After the first time, only the Artifact item will be processed via Simple Alchemy. If you wish to include the "Ancient Power - Red Shard" and "Ancient Seal – Black Shard" as well, please deactivate the "Process all identical items" option.
  • The TET (IV) Blackstar weapon related challenge is not being completed when a season character graduates right after meeting the requirements.
    • This issue can be resolved by re-logging in with the season character that has met the requirements. This will be fixed with next week's maintenance.
  • The number of remaining recoveries for the "Restore Crystals" function may not display correctly in certain circumstances after being refreshed on January 1, 2024.
    • The function will still work correctly and the actual number of recoveries remaining will be updated after reconnecting or switching servers.
  • Descriptions of some reward bundles from the Black Shrine Boss Blitz do not include Deboreka Earring.
    • Please note that Deboreka Earring is included in the drop tables as intended and is unaffected by this issue.
    • This issue will be fixed during the Jan 3, 2024 (Wed) maintenance.
  • Certain adventurers have been issued additional "Contribution Points" when refunded those invested during a production node event (Finto Farm Warehouse, etc.).
    • Additional CP will be removed during the Dec 27 (Wed) maintenance.
  • When wearing the Grandpa Cron's Helper Outfit Set, the gloves slot does not count towards the Outfit Slot Equip Effect (8 Parts).
    • This issue will be fixed during the Dec 27 (Wed) maintenance.
  • Cannot progress some quests with Patrigio.
    • This will be fixed during the Dec 27, 2023 (Wed) maintenance.
  • The new class "Scholar" cannot progress through the Ulukita main questline.
    • This issue will be resolved during Dec 27, 2023 (Wed) maintenance.
  • The icon for Black Spirit: Potential Energy I is not displaying.
    • The above items will be resolved during Dec 27 (Wed) maintenance.
  • Ninja and Kunoichi cannot receive the Blackstar Sub-weapon Piece while progressing the Blackstar Sub-weapon quest.
    • This issue will be fixed with the Dec 13 (Wed) maintenance.
  • We are aware of the issue where the "Fence of Abundance" item can be purchased more than the purchase limit shown in certain circumstances.
    • Excess "Fence of Abundance" items that were purchased beyond the normal purchase limit will be retrieved and refunded.
  • We have verified that you cannot disconnect your connected Twitch account when using a Steam account.
    • This issue will be fixed during the Dec 6 (Wed) maintenance. 
  • In Murrowak's Labyrinth, Murraska appeared abnormally under certain circumstances. Monsters in said monster zone have been temporally disabled from spawning.
  • We have confirmed that some items are not being received properly through the raffle event board, so we have temporarily put some items on hold.
    • These items will be available again after the next maintenance, and the remaining and newly added quantities will be combined so that you can submit the same number of total entries.
      Items on hold: Rare Cron Stone Bundle, Cron Stone, Combat/Skill EXP Exchange Coupon, Advice of Valks (+120), Mount Skill Change Coupon, Theiah's Orb, Artisan's Memory.
  • Character movement is abnormal around certain island terrain near Terrmian Cliff.
    • If you've been moved to this location via the Witch Awakening quest NPC "Unknown Pattern", you can continue the quest after using the Menu (ESC) - Escape function.
    • This issue will be fixed with the Nov 22 (Wed) maintenance. 
  • Subtitles in some cutscenes are displayed abnormally during Woosa's Awakening questline.
  • Pressing the command key input for Flower Shroud with your foxtail fans performs Emberclaw Crush instead.
  • Some world boss notifications displayed on the bottom right of the screen have times different from their actual spawn times.
    • The precise spawn time of world bosses can be viewed in [Adventurer's Guide - World Bosses] and by pressing the world boss notification button.
  • [Dehkia's Lantern] Thornwood Forest - Using the Magic Lighthouse skill may prevent certain monsters from spawning.
  • We have identified an issue where the battle with Sangoon is not functioning properly during the progress of the LoML main quest [Sangoon] In Defying the Decree of Ahshi, which is available from characters Lv. 56 and up. As a temporary measure, the quest will be immediately completed upon accepting it.
    • We would like to inform you that if you start your adventure in the Morning Light or engage in battles with Sangoon in the Black Shrine, the battle with Sangoon will proceed normally.
  • Certain NPCs that are in the cutscenes in the Land of the Morning Light get displayed abnormally after the cutscene ends.
  • During the "Energy and Energy" Tale of Imoogi vignette quest, if you move to the directed location while riding a mount, the quest may not proceed smoothly.
    • To meet the quest target, Old Lady Birigongdeok, you need to dismount and return to the path you came from in order to proceed normally.
  • [Black Shrine] We are aware of the issue where Musas cannot select the "Calamity 6" difficulty for the Duoksini boss.
  • Rift Seed and Eye of Despair disappear after a certain amount of time.
  • Some voice lines are not being played when Black Shrine bosses are defeated. 
  • Able to use the Miraculous Nourishing Soup and Iridescent Maehwa Liquor items repeatedly under certain circumstances.
    • These items have been temporarily disabled from use.
    • The duplicate effects obtained from stacking the Miraculous Nourishing Soup, Iridescent Maehwa Liquor items have been removed through the latest update.
  • [Maegu, Woosa] To ensure smooth progress through the Awakening questlines, a temporary measure has been put in place to prevent the accidental disposal of the Canon Foxtail Fans and the Canon Soul Tome.
    • Adventurers who have previously discarded these items will find them restored and placed in their first inventory slot.
  • During Fox's Gift II, the Woosa and Maegu Awakening quest, it has been confirmed that the cutscene restarted instead of moving to the quest location, Shinhyang, when there was not enough space in the inventory.
    • If this issue occurs, please secure at least 4 or more empty slots in your inventory so that you can proceed with the Awakening quest properly.
  • When players immediately convert to Tuvala gear without equipping the PEN (V) Naru Main Weapon, the option to Chat (W) with the Black Spirit to complete the Season Pass quest "Equipping Naru Adventure Gear 6" is not displayed in certain situations.
  • The character's voice abnormally sets to a lower tone. (The slider gets set to "Deep").
  • Obtaining "[Event] Someone's Presence" in the desert and sometimes in other areas does not summon the Shai for the "A Whimsical Shai Appears!" event.
    • This issue will be fixed with the Nov 8 (Wed) maintenance.
  • The Maehwa statue in the "Solare Hall of Fame" in the Battle Arena appears unnaturally.
  • Clicking on the Season Pass icon would display a notification message and not open the Season Pass UI for some adventurers.
    • This will be fixed on the Nov 1 (Wed) maintenance.
  • After the 9/13 Maintenance, when registering the items below on the Central Market, we found an issue where the tax free items are not distinguishable under certain circumstances. We have taken measures by preventing them to be sold/purchased on the Central Market.
    • Value Pack
    • Blessing of Kamasylve
    • Secret Book of Old Moon
    • Merv's Palette
    • Sealed Book of Combat / Sealed Book of Life
    • Premium Horse Appearance Change Coupon
    • Trainer's Flute
  • Fughar's Fishing Rod cannot be repaired.
    • This issue will be fixed during the Oct 18, 2023 (Wed) maintenance.
  • We have verified that some of the items that had their sale registrations canceled during the Oct 20 Central Market maintenance affected those that had successful purchase reservations, resulting in the items not being returned to your warehouse.
    • The missing items will be distributed to the Central Market warehouse during the Oct 25 (Wed) maintenance.
  • Certain Adventurers are unable to complete and claim the rewards of Season Pass challenges even after fulfilling the objectives.
    • This issue will be fixed during the Oct 25, 2023 (Wed) maintenance.
  • The "Voice Volume" setting in the ESC > Settings menu is not functioning properly.
  • NPC Patrigio's (Velia, Calpheon, and Grána) dialogue for the materials to craft the Bonfire of Dreams does not match the actual materials.
  • Arena of Solare's Voice Chat function may unintentionally place Adventurers from different teams or matches in the same voice chat group.
  • The name of [Season] Coelacanth was changed to Plump Coelacanth.
    • [Season] Coelacanth will officially be changed to Plump Coelacanth during the Sept 20 (Wed) maintenance.
  • Login to Black Desert via Facebook accounts has been temporarily disabled.
    • In this case, you can still log in and play the game normally with a regular Black Desert account that is connected to an social media account, but not with a Facebook account.
  • [Valkyrie] Hastiludium tooltip on damage reduced in PvP is incorrect.
    • The skill's damage in-game is correctly reduced by 35.4% as mentioned in the Sept 13 (Wed) patch notes.
    • This tooltip will be fixed during the Sept 26 (Tues) maintenance.
  • Temporarily prevented entry into the Shimnidae Forest battlefield in the Arena of Solare for optimization.
  • Defeating the following monsters in the [Dehkia's Lantern] Olun's Valley monster zone would drop only 1 item or piece of junk loot after the Aug 23 (Wed) maintenance.
    - Boulder Golem, Rock Golem, Indomitable Golem
    • This will be fixed during the Aug 30 (Wed) maintenance.
    • Adventurers who used [Dehkia's Lantern] Olun's Valley monster zones before the fix will receive the missing rewards that they should've been able to get during the Aug 30 (Wed) maintenance. 
  • The title "Light of the Morning" which is obtainable from the "Land of the Morning Light Edition" is not being displayed.
    • This issue will be fixed during the August 23, 2023 (Wed) maintenance.
  • PEN (V) Taebaek's Belt's "All AP +30 for 60 sec" effect is incorrectly applying "Melee AP +30" instead.
    • This issue will be fixed during the August 16, 2023 (Wed) maintenance.
  • Wrong message displayed when clicking Withdraw Contribution on Nodes.
    • Please note that the Node level will be reset when you withdraw Contribution.
    • This will be fixed on the Aug 16, 2023 (Wed) maintenance.
  • Millennial Wild Ginseng's buff effect stays active in the Arena of Solare when it should not be.
  • Resurrection fails intermittently during the Event Red Battlefield, "Sand Castle Shore-Down."
  • The European God of Fishing statue is not visible.
* You can still interact with the statue to get the "God of Fishing's Blessing" buff. 
  • [Miniature Elephant] Permit from the Merchant Guild quest cannot be completed as intended.
    This issue will be fixed during the maintenance on Aug 2 (Wed).
  • Some Name Changes/Transfers were not processed during the maintenance on July 26, 2023.
    • All missing Name Changes/Transfers will be applied with the maintenance on August 2, 2023.
  • We've temporarily changed the Black Shrine Boss Blitz weekly rewards to be obtainable after the July 26 (Wed) maintenance.
    • With the July 26 (Wed) maintenance, some Black Shrine Boss Blitz weekly rewards will have up to DUO (II) Deboreka Earrings added to their reward table.
    • Thus, this temporary measure is to give adventurers who've cleared this week's Black Shrine Boss Blitz a chance to obtain the newly added rewards.
      * Please note that Black Shrine Boss Blitz weekly rewards will be obtainable as before after July 30 (Sun) 00:00.
  • The tooltip of Horse Emblem: Dream Doom and Horse Emblem: Dream Diné, which are obtainable from Vipiko's Rocking Horse, incorrectly lists the skills of Dream Arduanatt instead.
    • Please note that this issue will be resolved during the maintenance on July 12, 2023 (Wed). 
  • If you complete the quest "[Event] What's in the Cards for Today?", you will not be able to proceed with the quests "[Event] Best Taste Ever", "[Event] 2023 FESTA: With Gratitude".
    • "[Event] What's in the Cards for Today?" resets every day at midnight, and after the reset, you can proceed with the quests "[Event] Best Taste Ever", "[Event] 2023 FESTA: With Gratitude".
    • Quest rewards that were not obtained due to this issue will be given out during the maintenance on July 12 (Wed).
  • Confirmed the descriptions of some pets' item pickup time in the Pearl Shop (F3) did not match the actual time.
    • The time has been changed to be set to Lv. 10 through July 5 (Wed) update, regardless of their tiers.
    • Please note that the actual item pickup is correctly applied based on Lv. 10, unlike the descriptions.
  • Confirmed the Skill Add-on level for [Maegu] Foxflare Fleche has been set to Tier 1.
    • This will be fixed to Tier 2 during July 12 (Wed) maintenance.
  • When opening any [Event] Deokman's Sack, purchasable from Peddler Deokman's shop, the item acquisition message appears unnatural.
  • When wearing the [Maegu, Woosa] Lucien Blanc Armor, some parts of the skirt appear unnaturally.
    • This issue will be fixed during the maintenance on June 28 (Wed). 
  • Issues were discovered in the Calpheon Elvia - Primal Giant Post monster zone so the monsters in the zone were temporarily despawned.
  • Woosa obtains the [Woosa] Moonflower Premium Set, that can be registered on the Central Market, when opening the [Event] Thankful Premium Outfit Box.
    • This will be fixed during June 14 (Wed) maintenance to give the item that cannot be registered on the Central Market, like the other classes.
      ※ The item obtained this way is taxed on the Central Market.
  • Scrolling in the Family Inventory does not work when moving items into the Family Inventory.
    • This issue is scheduled to be fixed during the maintenance on June 7, 2023 (Wed).
  • A certain quest group name, newly added during the maintenance on May 24, 2023 (Wed), is not displayed in the Quests (O) window.
    • The quest can still be completed normally, and this issue is scheduled to be fixed during the maintenance on May 31, 2023 (Wed).
  • Prankkebi's Tier 4 appearance is not displayed properly in certain circumstances.
    • Please note that Prankkebi's skills and effect remain unaffected by this issue.
    • This issue is scheduled to be fixed during the maintenance on May 31, 2023 (Wed).
  • There is a known issue where adventurers are unable to use the Fughar's Timepiece despite meeting the requirements.
    • This is scheduled to be resolved during the May 31 (Wed) maintenance.
  • Following the Trading Activity Revamp update on April 6 (Thu), Trade items that were supposed to be sold at 30% of their price due to unconnected nodes or expirations (excluding the newly added Trade items in this update), were being sold at 25% instead.
    • The 5% difference in Silver price will be sent during the May 24 (Wed) maintenance.
      • Please note, this issue does not apply to the newly added Trade items that were released in the April 6 (Thu) Trading Activity Revamp update.Certain crystal explanations are displayed abnormally in your Crystal Inventory.
  • We've confirmed that accumulated damage is not applied when hunting Sensitive Giant Elk and Sensitive Seagull with a sniper rifle. We will do our best to have this issue fixed by the May 17 maintenance.
  • [Maegu] After the April 26 (Wed) maintenance, the following skill changes from the March 29 (Wed) update are not being applied.
    • Foxflare, Petal Play: Description of the skill's damage distribution.
    • Spirited Away, Flower Shroud: Changes to PvP damage reduction rate.
      • This issue will be fixed during the maintenance on May 10 (Wed). 
  • Reactions of the village residents to rumors of the rising and dropping prices of military supplies in the Old Moon Guild Newsletter are occurring simultaneously in certain situations.
    • This issue will be resolved during the April 26 (Wed) maintenance.
  • The "Nampo Wharf +1 Expansion Coupon" cannot be claimed from in-game mailboxes (B) or located in your Inventory/Storage.
    • This item was sent to Adventurers who had the "Port Ratt Wharf +1 Expansion Coupon" during the March 8 maintenance.
    • This issue will be resolved during the April 19 maintenance.
  • The "Refugee Household Items" that are required to complete the ""Theater Troupes of Mediah, Conch Shell #4"" quest cannot be obtained.
    • This issue will be fixed during the April 19, 2023 (Wed) maintenance.
  • When an entity summoned by an Adventurer attacks another Adventurer in PvP, there is an issue in which the summon's attack does not register when the Adventurer being hit uses a skill with a PvE invincibility effect.
  • The [day] and [time] indicator in the guaranteed price period on the Quotation Board and Order Contract menu for the Trading Lifeskill is not displayed properly.
    • This issue will be fixed during the April 19, 2023 (Wed) maintenance.
  • The following UI elements display abnormal icons and comments.
    • My Information (P) - Lifeskill Tab - Gathering
    • This issue will be fixed during the April 12, 2023 (Wed) maintenance. 
  • The buy/sell buttons of NPC Wolfgang, a trader in Calpheon, do not appear as intended.
    • If the trade item sale button does not show when talking to Wolfgang in the south of Calpheon, try to talk to the NPC from a different direction.
    • The purchase button may show on Calpheon NPCs who cannot sell trade goods, but the actual purchase will not proceed.
    • This issue will be fixed during the April 12, 2023 (Wed) maintenance. 
  • When attempting to complete the 'Shoot the Birds in the Sky' quest from Chuck Laurie near Olvia, an issue has been discovered where you cannot complete it due to poor hit registration.
    • This issue will be fixed during the April 12, 2023 (Wed) maintenance.
  • Using the Repeat All feature in the Worker List will attempt crafting tasks even if you do not have enough crafting materials causing the task to not be cancelable.
    • As a temporary workaround, you can change servers or reconnect to your character to resolve this issue.
    • This issue will be fixed during the March 22, 2023 (Wed) maintenance.
  • The removal date is stated incorrectly in the [Event] Origin of Dark Hunger's item tooltip.
    Please note that the actual removal date of [Event] Origin of Dark Hunger will be announced later in [7 Years] Special Login Rewards! event page. 
  • In the case of products purchased through the 'Bonus Cart Event', it has been confirmed that the 'Cancel Purchase' function does not work as smoothly as intended. We have therefore taken the action of temporarily taking down the Cancel Purchase function for these items.
    • If you wish to cancel the purchase of these products with the 'Bonus Cart Event', please contact the Customer Service Center. 
      However, items purchased through the 'Bonus Cart' are discounted in bulk, so it is impossible to restore only certain items on the purchase list. 
  • When attempting to exchange a different classes Tuvala Pendant for a Maegu Tuvala Pendant, the Maegu's Tuvala Pendant tooltip displays incorrectly and cannot be exchanged.
  • When exchanging a Tuvala Awakening Weapon for a Maegu Tuvala Pendant, the Maegu's Tuvala Pendant tooltip displays incorrectly and cannot be exchanged.
  • We are investigating reports of being unable to summon guild bosses in certain situations.
    • If you encounter this issue, please have either the guild master or advisor try again. If you are still unable to summon the guild boss, please contact us via Customer Support.
  • [Node Wars] You will not be able to obtain personal rewards even when conditions have been met (number of defeats/fortresses etc) if you join or establish an alliance before the end of the Node War that you were a part of has concluded.
    • In order to receive rewards for Node War without this issue, please refrain from joining an alliance while the Node you were fighting for is still being contested. 
  • When reconnecting to the game (such as switching character or moving servers) while a character's energy is full, the characters total energy amount may drop from 1 to 6 energy intermittently.
  • [Maegu] Salanar outfit incorrectly displays certain descriptions of the Salanar armor piece.
    • The statement will be replaced with the following, as indicated in the Pearl Shop description.
      Incorrect: Wearing the armor of this costume will hide the appearance of the sub-weapon in a non-combat stance. However when the cloak hiding function is activated, the appearance of the sub-weapon is visible again.
      To be replaced by: Equipping this outfit's helmet will hide the appearance of some accessories. Turning Helmet visibility off will enable accessories to be displayed correctly. 
  • [Maegu] Salanar Outfit does not correctly state the following in the Salanar Shoes item description:
    • Mixing the Salanar Shoes with another outfit may shorten the length of the shoes.
    • This statement tells you that the length of the shoes can be shortened when mixed with outfits other than Salanar, as mentioned in the Pearl Shop description.
  • The Black Desert TV website does not behave as expected when attempting to use it.
  • There is an issue where when the [Woosa] Kibelius Swallowtail Fan is equipped, the fan does not show on the waist of the outfit in a non-combat stance.
    • This issue will be fixed during the February 15 (Wed) maintenance. 
  • Guilds/Alliances which won a Conquest War last week cannot build a fort to participate in Node Wars under certain circumstances.
  • There is currently an issue of receiving duplicate rewards from the Valentine's Adventure Log.
    • We have taken temporary measures to prevent the use and movement of [Event] Perfume of Courage.
  • With the 'Rabbit Bundles and Bouncing Buffs' event, if you are hit by a monster or end the interaction by pressing ESC while talking to Choppy or Choppy with a hat, you will be unable to interact with the NPC again. 
  • An issue has been discovered where after the February 1, 2023 update, Guilds and Alliances that occupy a region can only participate in Node Wars once a week.
    • After 00:00 on February 5 (Sun) 2023, where participation in Node Wars has been reset, Guilds and Alliances should be able to participate in Node Wars twice a week as expected.
  • When a Guild or Alliance occupies a region, and loses in Node Wars, it has been confirmed that an issue with obtaining personal rewards occurs in the following situation.
    • February 1 (Wed) after maintenance - February 3 (Fri): In case of defeat in the Node Wars participated in.
    • February 5 (Sun) - February 7 (Tue): If you lose in a second Node Wars.
    • (In cases where you only participate once, rewards should be able to be collected normally). 
  • During the `All Server Hot Time and Season Character Boosts` event that ran from January 18, 2023, it was discovered that boosts other than the Life Skill EXP effect were not applied after the February 1, 2023 update.
    • The following will be reapplied after the February 8, 2023 maintenance.
      • Combat EXP +500%
      • Skill EXP +50%
      • Mount EXP +50%
  • The game may intermittently close while playing Abyss One: The Magnus.
    • This issue will be fixed during the February 8, 2023 (Wed) maintenance.
  • If Guild Boss Khan is summoned after entering the exclusive area for Khan, no other guild members will be able to enter the area other than those who were there when it was summoned.
    • For a smooth experience, it is recommended that all those who want to join enter before the boss is spawned.
    • Additionally upon death, you may be removed from the area if you choose to spawn in a safe zone/nearby town. 
      ※ We apologize for the issue, and will attempt to resolve this quickly. 
  • Using the hashtag feature in the Monster Zone UI may sporadically cause the game client to shutdown unexpectedly. 
  • The Tuvala Pendant cannot be obtained by exchanging Tuvala Ore with a Blacksmith, so max. durability cannot be restored with the same item.
  • Repairing the Max. Durability of Maegu's Tuvala Pendant with Tuvala Ore is currently not possible.
  • [Maegu] While wearing the "Moonlit Silver" outfit and performing the outfit's special animation on a sloping terrain, the bottom of the costume will display incorrectly 
  • After extracting a crystal at the Blacksmith with the Black Spirit's Essence or Crystal Extraction tool, attempting to remove a crystal without these items will display a message saying they have been extracted normally.
    • We are preparing a fix for this issue, and will release additional information once we have more to share.
    • Until the issue is fixed, please double check that you have the required materials.
  • During Arena of Solare, an issue has been discovered where the client will shut down in the following situations
    • If a character dies and spectate mode is used, and the fight is a long distance from the resurrection point, the game will close.
  • Under certain circumstances, wallpapers in the Blue Maned Lion's Manor are not shown.
    • Please note, that if you install a new wallpaper, the existing wallpaper will be automatically deleted. 
  • In the Battle Arena's Solare Hall of Fame, the weapons and locations of certain class statues are not as intended.
  • Certain character statues in the Solare Hall of Fame show unintended movement.
  • The "Fixed Character Perspective" setting does not function properly.
  • The tooltip for the Serendian Soldier Armor that can be produced through the Costume Mill and given to new characters shows unnaturally. 
  • If your gathering level changes while continuously gathering water, your water gathering will be cancelled. 
  • By using the skill, Prime: Foxspirit: Deceiver, Maegu can put herself into invalid locations at the following places.
    • Arena of Solare and Marni Realm Shaded Areas
    • Red Battlefield Castle Ruins
  • When wearing the [Maegu] Moonlit Silver outfit, certain abnormal character movements will occur in the following situations.
    •  [Pearl Shop] When you click to show the exclusive action.
    • When accessing the character for the first time.
    • When equipping and unequipping the Fox Spirit Charm.
  • In the Arena of Solare's equipment menu, the HAN Magic Crystal - Hoom is not shown in the list of crystals available for Awakening weapons.
  • With the 'Rabbit Bundles and Bouncing Buffs' event, if you are hit by a monster or end the interaction by pressing ESC while talking to Choppy or Choppy with a hat, you will be unable to interact with the NPC again. 
  • The quests, "[Awakening Weapon EXC] PRI(I) - PEN(V) Tuvala Pendant" cannot be completed.
    • This issue will be fixed during the February 1, 2023 maintenance.
  • The quest, "[Enhancement] Even Sharper Tuvala Awakening Weapon I,II" which requires the Tuvala Pendant for Maegu cannot be completed.
    • This issue will be fixed during the February 1, 2023 maintenance.
  • [Drakania] Fate Beckons skill add-ons cannot be applied or changed.
    • This issue will be resolved during the February 1(Wed) maintenance. 
  • Outfits or equipment dyed using the Color Palette tool in the Dye (J) menu are not properly reflected by the doppelgangers created by Prime: Foxspirit: Deceiver.
    • Please note that dyes applied using the Merv's Palette or consumable dyes will be properly reflected by the doppelgangers created by Prime: Foxspirit: Deceiver.
  • The "Call Mount" UI displays the incorrect call distance when you do not have a Trainer's Flute in your Inventory.
  • The '[Event] Illusory Butterfly' incorrectly states the end date of the event period.
    • The '[Event] Illusory Butterfly' exchange event ended January 4, 2023, as shown on the event notice. This item can be sold for 500,000 silver now that the event has ended. 
  • Certain monsters in the Jade Starlight Forest are not spawning correctly on the EU_Arsha server.
  • In Node Wars, on certain days, it is not possible to place the Indomitable Flag in specific locations. 
  • Equipping the [Shai] Salanar Gloves with three parts of the [Shai] Whimsical Alchemist causes the Whimsical Alchemist's set effect to become active.
    • Whimsical Alchemist Set Effect (4 Parts): Alchemy EXP +10%
    • This issue will be resolved during the January 11 maintenance to remove the Whimsical Alchemist set effect from the [Shai] Salanar Gloves.
  • While using the Oasis of Knowledge function on the Black Desert Website, an issue has been discovered where you are unable to check the Adventurer's Profile.
    • This issue will be fixed during the January 11 Maintenance. 
  • There is an issue where skills that can be learned from the [Secret Book] Guild Tactics are not being applied in certain situations.
    • This issue is scheduled to be resolved during the January 4th maintenance.
  • We have confirmed an issue where if you destroy a Grandpa Cron's gift while on horseback, you will not be able to receive the rewards in certain circumstances.
    • Please note that this issue will be fixed during the December 28, 2022 (Wed) maintenance. 
  • The Ultimate Katan Awakening Weapon Box's, Suppressed Dandelion Weapon Box, Dandelion Weapon Box, Canon Awakening Weapon Box, Heidel Ball Outfit Gift Box item description incorrectly contains text referring to the Woosa class. 
    • This issue will be fixed during the maintenance on December 28, 2022 (Wed). Please note that the Woosa class item will be added in a future update. 
  • The "[Event] Thankful Premium Outfit Box," "Trilby Hat Box," and "Yianaros Headpiece Box" item descriptions incorrectly contain text referring to the Woosa class.
    • This issue will be fixed during the maintenance on December 21, 2022 (Wed).
    • We will provide an announcement regarding the Woosa class items above once they are updated. 
  • [Woosa] Using the Yangban Step skill in a combo causes the skill to activate faster than intended.  
    - Please note that the amount of stamina consumed by Yangban Steps is the same as intended. This issue will be resolved during the maintenance on December 21, 2022 (Wed).
  • There is an issue where although Woosa is at max health,
    • Woosa cannot enter Marni's Realm, Red Battlefield, Battle Arena
    • Fairies will still use the Miraculous Cheer skill.
      • These issues are scheduled to be resolved during the maintenance on December 21, 2022 (Wed).
  • In certain situations, even though the Season has finished, certain Season Pass related objectives are still displayed.
  • If the following items were used before the November 30, 2022 (Wed) maintenance, the cooldown time of the item may show abnormally.
    • Blessing of Fragrant Wind, Blessing of Breathing Earth
      * Please note that this issue will rectify itself after a certain period of time, and the item will be able to be used as intended. 
  • Certain Sub-weapons improved with Garmoth's Heart can be improved further using Heart of Kutum.
    • This will be fixed during the December 7, 2022 (Wed) Maintenance, and items lost due to the abnormal improvement will be sent to your in-game mailbox (B).
  • The [Mystic] Coco-nutty pirate Gauntlet and Cestus overlap with certain glove pieces. 
    • This will be fixed during the December 7, 2022 (Wed) Maintenance
  • With the update on November 23, an issue has been discovered when the Music composition instrument volume and velocity sounded awkward when played on existing compositions.
    • Please note that this issue will be updated on November 30th, and will revert the volume and velocity to the pre-November 23 state. 
  • We are aware of an issue where the cooldowns of Blessing of Breathing Earth and Blessing of Fragrant Wind would reset in certain situations.
  •  [Atoraxxion Solo Story Mode] Entering another area via the Darkened Dawn and quickly leaving may cause a delay before the newly entered area is fully activated.
    • If you experience this issue, please wait a moment for the area to be fully activated or return to the previous area before using the Darkened Dawn.
  • Resurrecting during Red Battlefield causes the loading screen's image to behave abnormally.
    • Please note that the game is loading normally even if the loading screen is a black screen.
  • The appearances of the Abandoned Monastery's Relief Aid Priest and certain NPCs for Shai's Talent questline are being displayed abnormally.
  • Hotkeys are not working properly when battling the biome bosses in Atoraxxion: Sycrakea after certain cutscenes.
    • This issue can be resolved by clicking the Settings button on the lower right-hand side of your screen.
  • [Sorceress] Prime: Midnight Stinger's skill description does not match the actual skill's effect.
    • Please note that the actual skill effect is working as intended. The skill description will be fixed during the maintenance on November 23, 2022 (Wed).
  • The character animations appear unnatural when viewing a character in a specific character slot from the Character Selection Screen while having expanded all 26 character slots.
  • Re-opening the Dye window after clicking the Mount icon while the Merv's Palette effect is active causes the game client to sometimes unexpectedly shut down.
  • Cannot receive the Blessing of the Elvia Spirits effect under certain circumstances even if the Reminiscence of the Elvia Spirits effect is currently not active.
    • You can receive the effect by reconnecting through the Character Selection Screen. We will do our best to resolve this issue as quickly as possible.
  • Some of the Ancient Statues are not spawning under certain circumstances in the Gyfin Rhasia Temple (Underground).
    • Please note that the Ancient Statues will be repositioned if they are not disturbed for a certain amount of time. We will do our best to resolve this issue as quickly as possible.
  • Moving the mouse cursor to the edge of the Character Selection, Server Selection, or Character Creation screen causes the cursor to behave abnormally.
    • You can temporarily work around this issue by opening Black Desert in windowed mode and moving the location of the window.
  • While progressing through the Tutorial, [Everfrost] Ynix, [Everfrost] The Flame that Consumes Gods, or other quests, there is an issue in which your character is moved to an abnormal location (trapped underwater, moved to the desert, etc.) or you are unable to progress the quest any further.
    • If you experience this issue, please close and restart your game client to resume normal gameplay.
  • Disallowing notifications on the notifications permission pop-up that appears when launching the Black Desert+ app for the first time on iOS or certain other environments causes the app to not behave optimally.
  • Picking a Social Action with CTRL + Page Up in Photo Mode while having an item such as a fishing rod (occupies your main weapon slot and main/sub-weapon appearance slot) equipped causes the game to unexpectedly shut down.
  • In specific circumstances, it is difficult to progress through Drakania's Awakening questline.
    • If you are under Lv. 56 and have less than 3 skill points available, you will be able to progress through the questline if reset your combat skills.
    • If you are Lv. 57 or higher, please make sure you have more than 3 skill points available to be able to complete the Awakening questline.
  • The quest NPC for "[Godr-Ayed Weapon] Don't Judge A Book…" cannot be interacted with.
  • Trying to download an image with an image watermark while in expanded mode on the Photo Gallery causes an error message to appear.
  • Retrying after dying within one of the Magnus' abyss may cause certain quest objects to not be interactable.
    • If you experience this issue, please go to the ESC menu → "Return to the Magnus" to re-enter this abyss and resume the main questline. 
  • Certain circumstances such as opening/closing the Skill (K) window or resurrecting may cause your camera perspective to change.
  • The changed camera perspective for boss battles does not revert to the normal camera perspective after the boss battle ends.
    • If you experience this issue, please close and restart the game client to resume normal gameplay. 
  • Exiting content with a shadow effect such as Red Battlefield not as intended may sometimes cause the shadow effect to linger, resulting in character movement not behaving properly.
    • If you experience this issue, please restart you game client to resume normal gameplay.
  • Visiting a certain location near Terrmian Beach in the following questline state causes a cutscene to repeatedly playback.
    • Completed the "[Event] Welcome to Terrmian!" quest but did not complete the following "[Event] Clash of the Furr-some Papus and Otters" quest.
      • Please avoid going to the affected location if this issue is applicable to you. If you are stuck because of the cutscene, please contact us via Support for further assistance. 
  • Exiting the Magnus with Gamepad mode activated causes gamepad controls to not function.
  • The [King's Key] Francesca Seric quest has been temporarily disabled as there is an issue with progressing past the cutscene playbac
  • Containers of regions without a Storage Keeper do not function properly for Adventurers who have not completed the Magnus main questline.
  • In the Battle Arena, the appearance and location of NPC Tachros and Haz are not as intended.
  • Trying to dye the [Nova] Imperium Armor in the Dye (J) window causes a ""Select a dye"" message to appear, leaving you unable to dye the armor.
    • This issue will be fixed during the maintenance on November 23, 2022 (Wed).
  • [Atoraxxion Solo Story Mode] Cannot purchase or sell items via the Campsite Shop.
    • Please note that Exchange NPC's shop within Atoraxxion is available to use.
  • Adventurers who were progressing through the following Atoraxxion: Sycrakea's main quests before the maintenance on November 16 and want to play through Atoraxxion's Solo Story Mode will need to forfeit the questline and re-accept it in the Solo Story Mode.
    • [Atoraxxion] The Fallen Darkened Dawn, [Atoraxxion] [Elvia] The Fallen Darkened Dawn
    • [Atoraxxion] Cruel Time, [Atoraxxion] [Elvia] Cruel Time
      • If you've already defeated Berurah, you'll need to re-enter Solo Story Mode, then re-summon and defeat Berurah in Solo Story Mode to continue.
        Information about forfeiting and re-accepting the quests will be added to the quest summaries at a later date. Please note that items that were previously obtained in the 5-party mode of Atoraxxion cannot be used for interactions in the Solo Story Mode.
  • [Atoraxxion: Yolunakea] Failing to attack the final boss, Impassioned Amarillos, in its third phase may cause you to be unable to obtain its loot (Key of the Burnt Dawn, etc.) even if you defeat the boss.
    • Based on the game records during the maintenance on November 23 (Wed), Adventurers who defeated Impassioned Amarillos but did not receive the boss loot will be given the missing loot via in-game mail.
  • An Atoraxxion Pet's visual effect is visible during Node/Conquest War
  • [Everfrost] Prayer Rite for the Fox quest's cutscene does not playback properly.
    • You can press the R key to skip the cutscene and progress to the next quest.
  • [Crafting] Labreska's Helmet quest's cutscene does not playback properly.
    • You can press the R key to skip the cutscene and progress to the next quest.
  • Due to an event area, the navigation of the "Discussion of Trading Rights" quest for the Calpheon main questline is not functioning optimally.
  • Incorrect titles were provided for the Heidel Street and Hall of Adventurers Chat Group's Gold/Silver/Bronze total likes. 
    • This issue will be resolved during the maintenance on November 2, 2022 (Wed).
  • NPC Geranoa (Halloween event NPC for [Event] [Weekly] Isabella's Attack) is not visible under certain circumstances.
  • Using "Auto-move to Storage" in the storage of another region causes the items of your current location's storage to move in certain situations. 
    • This issue will be resolved with the update on October 26, 2022 (Wed)
  • Clorince's Travel Bag currently allows the following items (that were listed as not being able to be moved in the Oct. 19 patch notes) to be moved remotely to other regions. 
    • Trade items, exchange items, treasure items, Ornette's Spirit Essence, Odore's Spirit Essence, and basic potion items.
    • This issue will be resolved during the maintenance on October 26, 2022 (Wed).
  • [Lahn] Comboing Fatal Attraction (Abyssal Legacy skill) after certain skills causes Moon Slash to activate first.
  • During cutscenes, weapons held by characters appear abnormally after entering the Magnus and equipping Abyss-exclusive gear.
  • Going to the "Character Selection Screen" via the ESC menu during a cutscene for the Magnus' main questline may cause you to be unable to further progress the main questline. 
    • If you experience this issue, please go to the ESC menu → "Escape Abyss One" to return to the overworld, and then re-enter the Magnus to resume the main questline. 
  • During the "[The Magnus] A Rowdy Crowd" quest, selecting either "Retry" or "Return to the Magnus" from the ESC menu after successfully capturing a horse may cause the message "You've already captured a horse." to appear, resulting in the quest not being completable.
    • If you experience this issue, please go to the ESC menu → "Escape Abyss One" to return to the overworld, and then re-enter the Magnus to resume the main quest line.
  • Resurrecting while in spectator mode in the final boss location of Atoraxxion: Vahmalkea or Sycrakea may cause the game to close unexpectedly.
  • Activating the "View Underwear" setting on a character causes the character to be inaccessible when you reconnect. 
    • If you encounter this issue, please contact us via Support for instructions to temporarily resolve this issue.
  •  Unable to use an OTP backup to log in to accounts with OTP via the game launcher. If you encounter this issue, you can resolve this issue by following one of the methods below:
    • Log into the official website and go to the Security Center to unregister your OTP, then re-register.
    • Log into the official website and input your phone number for your profile, then use the SMS 2-Factor Authentication from the game launcher to log in.
  • Unable to hand over the Scorching Sun Crystal during the "[Godr-Ayed Weapon] In the Fallen God's Name: Storm Devoured Godr-Ayed Greatsword" quest. 
    • This issue will be resolved during the maintenance on August 31, 2022 (Wed). 
  • The 'Shattered Dragon's Malic' item could be applied in the Arena of Solare, and therefore has been temporarily disabled.
    • Please note this issue will be corrected during the August 31st (Wed) Maintenance.
  • Marni's Realm entry and information UI sometimes displays incorrect name of the location.
    • Even though the name shows incorrectly, you will be placed in the correct Marni's Realm.
    • This issue will be fixed during the maintenance on August 31, 2022 (Wed)
  • When opening the [Warrior] Cornelius Outfit Box, the output UI incorrectly shows the "Cornelius Shoes" item.
    • The separation of the "[Warrior] Cornelius Shoes" from the Cornelius Armor will be applied in a future update
  • There is an issue where the effect of [Event] Stella's Spirit Stone does not apply correctly and therefore the usage of this item has been temporarily blocked.
  • The [Event] [Daily] Sock It to the Mouthy Papus and [Event] [Daily] Clean Out the Stinkin' Otters event quest are still displayed in the Quests (O) - New tab even though the event has ended.
    • This issue will be resolved on August 25, 2022 (Thu).
  • Completing an Adventure Log while inside the Arena of Solare causes certain additional stats from Adventure Logs to be applied as 0 after leaving the Arena of Solare.
    • Until this issue is fixed, please avoid completing any Adventure Logs while inside the Arena of Solare.
  • Completing the [Season] Fughar's Special Timepiece quest does not complete the "A Whole New Experience Presented by Fughar!" challenge of the Season: Dawn of Dragons Pass.
  • The Cantabile outfit animation does not appear when the outfit is equipped by a Corsair or Sage character.
    • This issue will be resolved during the maintenance on August 24, 2022 (Wed).
  • An issue was discovered where the [Event] Sand Castle Repairs I and II quests were not as smooth as intended, and therefore have been temporarily taken down.
  • It is difficult to proceed with the 'Sand Castle Shore-down' event when entering with a fishing rod equipped.
    • If you enter with a fishing rod, ESC Menu - War (F7) - Red Battlefield (1) will allow you to leave within a minute.
  • Occasionally unable to log in to Black Desert + under certain circumstances.
  • Unable to log in to Black Desert+ when using certain versions of iOS.
  • Picking a Social Action with CTRL + Page Up in Photo Mode while having an item such as a fishing rod (occupies your main weapon slot and main/sub-weapon appearance slot) equipped causes the game to unexpectedly shut down.
  • While playing the Arena of Solare, certain situations such as entering the battlefield or going to the next round causes the game client to sometimes unexpectedly shut down.
    • We are currently investigating this issue. If you experience this issue, please locate the files from the file directory below and submit them to us via Black Desert Support. We will do our best to resolve this issue as quickly as possible.
    • File Directory: %LOCALAPPDATA%\CrashDumps or C:\Users\[UserName]\AppData\Local\CrashDumps
    • File Name: BlackDesert64.exe.XXXXX.dmp (File which matches the time the issue occurred)
      • If the file size is too large to upload directly to our support website, please upload the file to Google Drive and send us the download link.
      • Please provide as much information as possible in our inquiry regarding the circumstances when the issue occurred. (E.g., Was entering Arena of Solare, round just ended on Ruins of Tzol, etc.) 
  • HP sometimes does not properly recover when using HP recovery items or skills in the Marni server (Battle Arena, Red Battlefield, Erethea's Limbo, Atoraxxion boss chamber, etc.)
  • Moving the location of the Marniwave UI causes the moved location to not be saved in certain circumstances.
  • Equipping the [Shai] Conch Cherub Outfit with certain other outfits causes certain parts of Shai's legs to appear abnormally.
    • This issue will be resolved during the maintenance on August 17, 2022 (Wed).
  • When selecting the "Papus are Pu-rrfect" crossroad, you will see the quest name "[Event][Daily] Sock it to the Mouthy Papus" instead of "[Event][Daily] Clean Out the Stinkin' Otters"
    • Please note the above issues will be rectified during the August 10,2022 (Wed) Maintenance
  • We are aware of an issue where the silver obtained from selling items to NPCs, and having the silver sent directly to the Storage, will result in the Silver being unobtainable.
    • Please be careful not to send silver directly to storage when selling items to the Terrmian Night Market NPC's.
    • This issue will be rectified in the August 10 (Wed) Maintenance.
  • It is difficult to proceed with the 'Sand Castle Shore-down' event when entering with a fishing rod equipped.
    • If you enter with a fishing rod, ESC Menu - War (F7) - Red Battlefield (1) will allow you to leave within a minute.
  • The [Uncovered] Worn Crate of Keepsakes that appears during the Ash Dragon's Roar cannot be damaged.
    • As a result, we've temporarily disabled the appearance of Ash Dragon Vatroth.
    • This issue will be resolved during the maintenance on August 10 (Wed) and the event will be extended to August 17 (Wed).
  • Completing the [Event] [Daily] Clean Out the Stinkin' Otters may cause the [All's Fair in Vacation and War] title to be obtained.
    • This issue will be resolved during the maintenance on August 10, 2022 (Wed), and the title will be obtainable via "Hidden Masterpieces." 
    • Adventurers who failed to obtain the title by interacting with the "Hidden Masterpieces" will be sent the title during the maintenance on August 10, 2022 (Wed).
  • Using the Gamepad UI causes the "Key Input UI" to not be displayed during the cutscene that appears after accepting the [Balenos] Black or Red? quest.
    • Please note that you can progress normally by temporarily switching off gamepad mode with a character that is not doing the quest. This cutscene will be changed to no longer require key inputs during the maintenance on June 22, 2022 (Wed).
  • Two of the choices in the [Tool Bag] Liana's Trivia Part 2 quest are both displayed as Ludowig.
    • Please note that the second choice should be: Ludoperiwig
    • This issue will be fixed during the maintenance on June 15, 2022 (Wed). 
  • Currently you cannot accept the quest through Duncan even with a [Event] Brave Warrior's Token in possession.
    • This will be fixed during May 25 (Wed) maintenance, and you'll be able to proceed with the quest during the following period.
    • Quest Period: May 25, 2022 (Wed) after maintenance – Jun 15, 2022 (Wed) before maintenance.
  • Trying to take out certain pets such as the Llama or Hedgehog that have Talents that cannot be stacked causes you to be sporadically unable to take out pets.
    • Please note that reconnecting to the game may allow you to take out the affected pet.
    • This issue will be resolved during the maintenance on May 18 (Wed).
  • Pets do not reattempt to pick up loot after previously failing to pick up loot (due to not having enough empty Inventory slots, etc.) even if enough space is made in the Inventory.
    • This issue will be fixed during the maintenance on May 4, 2022 (Wed).
  • When attacking as Drakania, the damage ratio applied to opposing classes is applied the same across all classes in PvP. 
    • This issue will be fixed during the maintenance on May 11 (Wed). Please refer to the [Class Damage Ratios] for the proper damage ratios.
  • The visual effect of Erethea's Snow Leopard pet is not being displayed properly.
  • Unable to obtain headpieces for Sage or Corsair from the Yianaros Headpiece Box.
    • This issue will be resolved during the maintenance on April 27, 2022 (Wed). 
  • The price of the [Shai] Treant Camouflage is not correctly reduced by the Premium/Classic Camouflage Sets 20% Off discount.
  • Drakania's Dragon's Advance III skill does not apply its movement speed buff under certain circumstances.
    • This issue will be fixed during the maintenance on April 20, 2022 (Wed).
  • Summoning the Black Spirit while in combat stance as a Drakania character causes the non-hostility (aggro) time of the monsters in the following regions to not be applied as intended.
    • Monsters in the Balenos, Serendia, Calpheon, Mediah, and Valencia
  • Adventurers who previously completed the PEN (V) Accessory questline and are unable to complete the "Season Pass - How to Get a Powerful Accessory 2." can reconnect to the game for the Challenge to be automatically complete (Until next week's maintenance).
    • Note: You must have completed and claimed the preceding Season Pass Challenges and rewards first.
  • "Miss" pop-up message appears when attacking monsters or characters while they are dying or dead.
    • The "Miss" message does not mean you are missing the actual attack, rather the message is being incorrectly displayed for targets that are already dead.
  • Drakania's base weight limit is set higher than intended.
    • This issue will be resolved during the maintenance on April 13, 2022 (Wed) 
  • Using a Sub-weapon Exchange Coupon to obtain Drakania's sub-weapon "Shard" gives you an item that cannot be listed on the Central Market.
    • This issue will be resolved during the maintenance on April 13, 2022 (Wed). Exchange items will be fixed to be listable on the Central Market. 
    • Unable to create Shattered Dragon's Malice by heating Dragon Scale Fossil via Drakania's Ceaseless Vengeance skill effect.
  • Equipping the Oblivion outfit causes your character's weapon to be displayed not as intended.
  • Selecting the Mountain of Eternal Winter as your starting zone on a Drakania character causes you to be unable to immediately start the Valencia main questline in the following circumstances.
    • Upon completing the Skill Preset quest after completing the Mountain of Eternal Winter main questline, Sights of Mediah questline, and Succession questline,
      • You can start the Valencia main questline via the following:
1. Complete all the simplified quests in the Balenos main questline.
2. Complete the Skill Preset quest, accept [Balenos] The Start of an Adventure, and complete the Balenos, Serendia, Calpheon, and Mediah main questlines.
      • This issue will be resolved during the maintenance on April 13, 2022 (Wed).
  • Unable to start Erethea's Limbo with the Forgotten Witch's Token.
    • This issue will be resolved during the maintenance on April 13, 2022 (Wed).
  • Chat Groups may unexpectedly disconnect you from your selected chat group while you are connected. 
  • The 3rd and 5th dye slots of Valkyrie's Hyperion outfit apply dyes to parts of the same area.
    • This issue will be resolved during the maintenance on April 6 (Wed) to ensure the 5th dye slot will no longer dye the 3rd dye slot's area (belt and dress).
  • Cannot log in to the Black Desert+ app via Facebook on an Android OS.
    • As a result, we've temporarily removed the Facebook login icon.
    • You can still log in with your Pearl Abyss email account.
  • The terrain of the Crow's Nest area is not visible on the World Map (M).
    • This issue will be resolved during the maintenance on March 30, 2022 (Wed).
  • The Item Drop Log's UI sporadically does not function properly.
    • Until this issue is fixed at a later date, you can follow the instructions below to resolve it:
1. Close Black Desert and open My Documents > Black Desert > GameOption.txt
2. Change isUseShowLootingPopupMenu = 0 to isUseShowLootingPopupMenu = 1
3. Relaunch Black Desert
  • Certain appearances for Tier 4 mounts are not being displayed properly on the list of appearances in the Change Horse Appearance UI.
    • Please note that the affected appearances are applied normally when previewed or selected from the list of appearances.
  • Setting up a guild drill with the [Guild] Drill Assembly Set may sometimes cause the game client to shut down unexpectedly.
    • As a result, we have temporarily disabled the usage of the [Guild] Drill Assembly Set.
  • Quests that cannot be accepted are being displayed in the Quests (O) > Main Quest > [II] Black Angel tab.
    • The affected quests will be removed during the maintenance on February 16, 2022 (Wed).
  • The Product Bundle of 100 Elion's Tears is currently unavailable in the Pearl Shop (F3).
  • Certain notices are inaccessible via the in-game Adventurer's Board.
  • The directed camera during the Atoraxxion (Vahmalkea/Sycrakea) questline causes you to be unable to control your character.
    • Please note that you can go to the Character Selection screen and reconnect to control your character normally.
  • The list of server groups in the Guild Base Server selection window is displayed abnormally.
  • [Guardian] Black Spirit: Prime: Claw Reveal's PvP damage reduction is improperly applied.
    • Please note that the proper PvP damage reduction should be -62.3%, but the current reduction is -35%. This issue will be resolved during the maintenance on January 26, 2022 (Wed).
  • Mousing over "Collect Today's Dice" in Black Spirit's Adventure causes the tooltip to keep flashing.
    • This issue will be resolved during the maintenance on January 26, 2022 (Wed).
  • The loot pick-up speed of certain Tier 4 Polar Bear and Arctic Fox pets are the same regardless of level. ("Pet Command: Agile" the speed is 2.25 seconds.)
    • This issue will be fixed during the maintenance on January 19, 2022 (Wed).
  • The Server Selection screen displays the list of the servers in an abnormal order.
  • The effects of the Fairy's skill "Morning Star" and the Atanis Firefly item are not applied if used with a Berserker.
  • Unable to enter certain areas around the Tuir River during the quest "Going Spelunking" when trying to go to the areas to complete the quest.
    • This issue will be fixed during the maintenance on January 12 (Wed).
  • Dismounting your Alpaca while there is a structure located on the right side of a character causes certain character controls to be unresponsive.
    • This issue will be fixed during the maintenance on January 12 (Wed).
  • Ice Fishing may sometimes automatically cancel while fishing.
  • The Ice Fishing minigame may sometimes automatically cancel.
  • Calling your Alpaca will sporadically cause the client to close unexpectedly.
    • This issue will be fixed during maintenance on January 5 (Wed).
  • The Fughar's Times of Success Volume 1, Chapter 1 objective "Visit the man Fughar met" cannot be completed with Patrigio.
    • This issue will be fixed with the end of the event during Dec 29 (Wed) maintenance.
  • The Mass Storage Expansion Selection Pack II incorrectly lists the Duvencrune Storage +8 Expansion Coupon as one of its selectable options in the Pearl Shop (F3).
    • Please note that the Duvencrune Storage +8 Expansion Coupon is not available in the Mass Storage Expansion Selection Pack II.
  • The Fishing EXP Transfer Coupon available in the in-game Pearl Shop (F3) incorrectly displays its discount as 300% instead of 30%.
    • Please note that the actual item's price is correctly applied when purchasing the item.
    • This issue will be resolved during the maintenance on December 29.
  • Holding certain Oasis event items in your inventory causes you to be unable to use Ancient Relic Scroll Summons.
    • Please remove the Oasis event items from your Inventory to use the Ancient Relic Scroll Summons.
  • The tooltips of the [Oasis] Juice items incorrectly state that they can only be used during the Oasis event period.
    • You can still use them normally even after the end of the Oasis event.
  • The purchase limits for the items sold by the NPC Baghulas Portia do not reset if your guild occupies Nodes during Thursday/Friday Node Wars.
    • Please note that the purchase limits will reset normally starting on Sunday.
  • The tooltips of the [Manor] [Halloween] Wanderers Three, [Manor] [Halloween] Jolly Good Shot, and [Manor] [Halloween] Traveling Pumpkins manor items incorrectly state that they can be installed inside the manor.
    • These manor items can only be installed outside the manor.
  • The three notices pinned at the top of the official website's announcements page cannot be opened.
  • Certain Adventurers cannot use the War Vendor when their Guild wins in a Node War while occupying a territory.
    • This issue will be fixed during the maintenance on November 24 and compensation will be sent out to the affected adventurers during the maintenance on December 1.
  • Activating the "Hide Certain NPCs option" causes the quest NPCs of "The Origin of Mystic Power" and "[Awakening] Bree Tree Ruins" for the [II] The Mysterious Ruins" questline to not be visible.
  • Certain items that are supposed to show their creator's Family name are not displaying the name.
  • Certain actions (Q) sometimes do not activate properly when controlling the MOD Oog Mk III.
  • The item Sturdy Snow White Stone incorrectly displays as Sturdy White Stone in certain quests, dialogs, and item descriptions.
  • Certain 2021 Halloween Stream rewards ([Event] Supreme Old Moon Scroll & Combat or Life Box) cannot be claimed from the in-game mail.
    • This issue will be resolved during the maintenance on November 10 (Wed).
  • Trying to purchase the Mad Scientist Marni's Prop Set I and II causes the message: "This item cannot be used by this class" to be displayed even though the message is not applicable.
  • Certain event NPCs in Marni's Spooky Playground are not visible.
    • This issue will be resolved during the maintenance on November 3, 2021 (Wed).
  • The My Information (P) Journal tab and Guild History sometimes do not update changes.
  • Some of the event NPCs in “Marni’s Spooky Playground” are missing on certain servers.
    • This issue will be resolved during the maintenance on October 27 (Wed).
  • The Kamasylvia territory is shown in [Node War Information] on the World Map (M).
  • The tooltip of the Concentrated Red Nose's Aura incorrectly states that you need Concentrated Giath Crystal to obtain Concentrated Red Nose's Aura.
    • Please note that the correct method is: Select Heating from the Processing window with Oquilla Earth Crystal x1, Concentrated Red Nose's Aura x30, Concentrated Magical Black Stone (Armor) x50, Concentrated Red Nose Crystal x120, and Memory Fragment x450
  • The description of "[Progression] Reach Lv. 62" in the Progression Pass incorrectly states that you can claim a PEN (V) Capotia Ring from the Challenge (Y) window.
    • Please note that the correct item that you can claim from the Challenge (Y) window is a TRI (III) Capotia Ring.
  • Unable to upgrade the PEN (V) Nouver Sub-Weapon that can be obtained from the [PEN (V) Boss Gear]: The Old Moon Guild's Best Deal questline with the Inverted Heart of Garmoth.
    • This issue will be resolved during the October 20 (Wed) maintenance.
  • Certain NPCs are not displayed properly after you leave the House of Horrors in Marni’s Spooky Playground.
    • Please reconnect after going to the Character Selection screen and the NPCs will be displayed properly.
  • The minigame UI when controlling the MOD Oog Mk III for the Red Light, Green Light event in Marni’s Spooky Playground is displayed abnormally.
  • We are aware of the issue where you cannot obtain the [Combat EXP +20%] 30 min - Energy Burn buff from the Black Spirit.
  • We are aware of the issue where monsters and NPCs don't spawn after entering Sycrakea on the Season Server.
  • We are aware of the issue where the exchange button does not appear when talking to Wacky Toshi even after collecting enough samples for Marni's Stones.
    • Elvia Marni's Stone and Great Marni's Stones remain unaffected by this issue.
  • We are aware of the issue where you cannot complete 'Objective: Sell a Broken Golem's Core' for Chapter Ten of Igor Bartali's Adventure Log.
    • Please note that you can complete it normally if you have a Broken Golem's Core in your inventory.
  • We are aware of the issue where you cannot accept the [Valencia] Clean Revenge quest of the [Lv. 56 Valencia II] Treasure of Valencia main questline. - Please note that you can accept the quest normally if you have two or more Ancient Iron Coins in your inventory.
    • We’ve prepared a coupon containing the “Broken Golem's Core” and “Ancient Iron Coin” for Adventurers encountering difficulties completing the Adventure Log and/or quest.
    • Coupon Code: MISS-INGQ-UEST-ITEM / Valid until the maintenance on September 29
  • We are aware of the issue where Cadry's Token items that are obtained after the maintenance on September 15, 2021 (Wed) cannot be used for processing the '[Guild] Restoration of Cadry's Forbidden Book' item.
    • This issue will be fixed during the maintenance on September 29, 2021 (Wed). 
  • We are aware of the issue where the Vahmalkea: Rift Chest that you can obtain as a reward from [Season] Atoraxxion: Vahmalkea contains the 2021 Summer Season item: [Season] Rift's Thorn.
    • Please note that while this item can be exchanged through the NPC, any remaining [Season] Rift's Thorn will be exchanged for [Season] Rift's Roots during the maintenance on September 29, 2021 (Wed).
  • We are aware of the issue where the “Third Test: Naga, I Want You!” quest for the Shai’s Naga outfit questline is displayed twice, and picking the bottom one causes you to be unable to progress to the next quest. Please note that you can complete the questline normally by selecting the quest that appears on top. 
  • We are aware of the issue where leaving some of the Pearl's Blessing rewards unclaimed causes some of the rewards to disappear.
    • Please note that the missing rewards will be provided separately at a later date.
  • We are aware of the issue where Guild Advisors cannot withdraw items from the inventory of guild mounts.
  • We are aware of the issue where two interaction options are displayed overlapping each other when interacting with the Stellagia under certain circumstances during the [Atoraxxion] Forgotten Vow quest.
    • This issue will be resolved during the September 8, 2021 (Wed) maintenance.
  • [Corsair] We are aware of the issue where the skill 'Elvia: Dark Mists' can be used without an Elvia weapon equipped.
    • However, please note that the amount of damage when there isn't an Elvia weapon equipped is different from when an Elvia weapon is equipped. Only normal skill damage is applied. The issue will be fixed during the maintenance on August 25, 2021 (Wed).
  • We are aware of the issue where the names of the topic creators are not being displayed on the main community page of the Adventurer's Board.
  • We are aware of the issue where the Pearl’s Blessing gauge does not appear properly when purchasing a product with a coupon discounted price that is 1000 Pearls or higher in the Pearl Shop (F3).
  • We are aware of the issue where you are unable to delete or change the name of friend groups in the new Friend List.
  • [Corsair] We are aware of the issue where your character does not keep sprinting after pressing the Shift key while auto-running.
    • This issue will be fixed during the August 18, 2021 (Wed) maintenance.
  • We are aware of the issue where the dialogue for certain NPCs and Labao (appears during the [Corsair] Labao on Deck! skill) are displayed in the dialogue screen.
    • This issue will be fixed during the August 18, 2021 (Wed) maintenance.
  • We are aware of the issue where the Coral Shine Blue Shell Prop Set that you can obtain from the [Event] Choose Your Luxury Prop Box reward does not include the Coral Harp.
    • Adventurers who've already selected and opened the Coral Shine Blue Shell Prop Set will be sent the missing Coral Harp to their in-game mailboxes (B) during the maintenance on August 11, 2021 (Wed). Additionally, if you select and open the Coral Shine Blue Shell Prop Set after the August 11 maintenance, you will be able to obtain the Coral Harp normally.
  • We are aware of the issue where you can interact with another Adventurer's Campsite.
  • We are aware of the issue where a “Failed to restore package file.” error message appears when trying to update the Black Desert launcher causing you to be unable to install the game in certain circumstances.
  • We are aware of the issue where opening the F1 menu or Adventurer's Guide causes the game to reconnect in certain circumstances.
    • Please note that you can normally use F1 or Adventurer's Guide while staying still.
  • We are aware of the issue where several 'pirate scarecrows' are visible in the ocean near Port Epheria.
    • This issue will be fixed during the maintenance on August 4, 2021 (Wed).
  • We are aware of the issue where the [Event] Be a Server for a Day quest sometimes appears again in the Quest (O) -> 'New Quests' list even if you’ve already completed the quest.
    • Please note that you can only complete this quest once a day per Family. This issue will be fixed during the maintenance on August 4, 2021 (Wed).
  • We are aware of the issue where the Outlaws of Margoria (Hot Pants) (II) product is displayed in unrelated Class categories on the Pearl Shop.
  • We are aware of the issue, where Archer's Glide skill is not being activated when using certain skills right after pressing Tab key while moving forward in the combat stance.
    • This issue will be fixed during the maintenance on July 28th.
  • We are ware of the issue, where certain skills of Hashashin are not activating smoothly in combo right after pressing Tab key while moving forward in the combat stance.
    • This issue will be fixed during the maintenance on July 28th.
  • We are aware of the issue where using Corsair’s Wave Breaker skill while having insufficient stamina causes the skill to be interrupted mid-use.
    • This issue will be fixed during the maintenance on July 28th.
  • We are aware of the issue with Corsair’s Wave Breaker skill where it consumes double the stamina when used.
    • This issue will be fixed during the maintenance on July 28th.
  • We are aware of the issue where the Adventurer's profile is not displayed if you select the profile while you're on a certain page.
  • We are aware of the issue where the time displayed for each time zone (CEST, PDT, EDT) on the top-right side of the forum is shown incorrectly.
    • Please note that UTC time is correctly displayed. This issue is scheduled to be fixed on the 7/28 (Wed.) maintenance.
  • We are aware of an issue where Grace Lauren's voice-over and quest dialogue are overlapping in the Atoraxxion main questline. This issue will be resolved during the next maintenance.
  • We are aware of the issue where the [Mystic] Makalu Outfit Set's Pearl Shop banner incorrectly shows the Awakening Set's banner.
  • We are aware of the issue where Shift + Mouse left-clicking certain Loggia tool items displays the Crafting Notes.
    • Loggia Fluid Collector and Loggia Tanning Knife)
  • We are aware of the issue where the gauge of Black Spirit's Rage shows negative value and often does not change.
    • This issue is resolved after you login again.
  • We are aware of the issue where the Stable button located on the lower right screen of the World Map(M) does not work at Rock Post.
  • We are aware of the issue where furnitures are not visible when installing a certain furniture in the residence.
  • We are aware of the issue where the tooltip of the Node Investment Benefit icon incorrectly states that fighting monsters will make the item drop rate +10%.
    • Please note that the actual effect is that the +5% Item Drop Rate buff will only apply 10% of the time when defeating monsters.
  • We are aware of the issue where the main questline is abnormally displayed for characters that are the recipient of Fughar’s Timepiece.
    • Instead of the abnormally displayed quest, you can continue on with the next quest after the most recently completed quest in the Quests (O) -> Main Quest tab.
    • This issue will be resolved during the maintenance on July 14, 2021 (Wed). 
  • We are aware of the issue where the item description of the [Shai] Coco Gloves is missing the Amity +10% effect.
    • The item’s actual effect is properly applied, and the item description will be fixed during the maintenance on July 14, 2021 (Wed).
  • We are aware of the issue with Processing (L) - Simple Cooking where only 3 slots for ingredients are available causing you to be unable to cook Cron Meals.
    • This issue will be resolved during the maintenance on July 14.
  • We are aware of the issue where certain progress bar (gauge) UI elements appear abnormal in certain circumstances.
  • We are aware of the issue where you open Black Desert on Steam and the Launcher is asking you for a Pearl Abyss Account
  • We are aware of the issue where you launch the game with the Web-Client and you are being asked repeatedly to put in your password.
    • Please change the language of the Black Desert Launcher to English and restart the Game in Steam/Web-Client.
    • This issue will be fixed in the future.
  • We are aware of the issue with Krogdalo's Feather where its item description incorrectly states that it can be used on a Race Horse.
  • We are aware of the issue where Corsair’s voiceovers can be heard as if at a nearby distance when Corsair’s Mareca skills are used far away.
  • We are aware of the issue where you cannot accept the [Lv. 51] Mediah: The Legendary Blacksmith or [ADV Support] Fairy, Mysterious Companion questlines while progressing through the [Special Growth] Fughar's Memorandum simplified main questline.
    • You can complete the Season Pass if you complete these questlines with another character in your Family.
    • This issue will be resolved during the maintenance on July 7, 2021 (Wed).
  • We are aware of the issue where you cannot exchange Destructive Illusion x15 for Mass of Pure Magic x1 with the NPC O'Arma at Star’s End.
    • This issue will be resolved during the maintenance on July 7, 2021 (Wed).
  • We are aware of the issue where you cannot exchange Shattered Star Fragment x30 for a Skill EXP +5% (10 min.) scroll with the NPC Manmehan Nesser in Star’s End.
    • This issue will be resolved during the maintenance on July 7, 2021 (Wed)
  • We are aware of the issue where using Fughar's Timepiece to switch to a normal character while having [Season] Crow Merchants Guild Contribution Certificate I/II in your Inventory causes you to no longer be able to accept the Crow Merchants Guild Contribution Certificate’s daily quest.
    • Please note that this issue will be resolved during the maintenance on July 7, 2021 (Wed).
  • We are aware of the issue where the [Season] Fughar's Special Timepiece quest that can be accepted by a season character that is Lv. 25 or higher can only be completed with a season character that is Lv. 56 or higher.
    • This issue will be resolved after the maintenance on July 7, 2021 (Wed) to allow season characters that are Lv. 25 to complete the quest.
  • We are aware of the issue where you cannot obtain the [Corsair] Maretakant outfit from the [Event] Classic Outfit Box (7 Days) that is given to new Adventurers as an attendance reward.
    • You will be able to obtain the [Corsair] Maretakant outfit by opening the Classic Outfit box with a Corsair character after the maintenance on July 7, 2021 (Wed).
  • We are aware of the issue where the [Event] Black Spirit's Claw included in the New Class Pack: Corsair Edition cannot be used.
    • Please note that the unusable [Event] Black Spirit's Claw will be swapped for a usable item during the July 7, 2021 (Wed) maintenance.
  • We are aware of the issue with the [Daily] Old Moon Guild Subjugation Request - Waragon Nest quest where the number of monsters listed in the quest summary is different from the actual quest goal.
    • Please note that the actual number of monsters that need to be defeated is 2,500.
  • [Corsair] We are aware of the issue where the damage dealt by Succession skills is lower than intended.
  • We are aware of the issue with the English item description of the [Season] Swell Sea Shell where it incorrectly states Patrigio as the exchange NPC instead of Igor Bartali.
  • We are aware of the issue where you can no longer complete the Season Pass if you switch to the simplified main questline after completing the [Boss] Giath, the Goblin Chief quest on the normal main questline.
    • This issue will be fixed in the future and the Season Pass will be changed to be completable again.
    • Please note that content other than the Season Pass rewards can be accessed normally.
  • We are aware of the issue where Cap'n On Deck X skill, the prerequisite skill for Prime: Ocean's Embrace I, is being incorrectly displayed as Lv. 60.
  • We are aware of the issue where the main quest line cannot be progressed when deleting Fughar's Memorandum - Chapter 1 item or forfeiting the quest after accepting it.
  • We are aware of the issue with the [Daily] Old Moon Guild Subjugation Request - Gyfin Rhasia Temple quest where the number of monsters listed in the quest summary is different from the actual quest goal.
    • Please note that the actual number of monsters that need to be defeated is 1,000.
  • We are aware of the issue that the Daily Pay for Guild Members was not reset, therefore you are unable to collect the Daily Pay for today.
  • We are aware of the issue where characters level 49 and below can fire a ship's cannon.
    • Please note that damage is not inflicted by fired shots.
  • We are aware of the issue where the name of Krogdalo's Feather is incorrectly spelled as Krogadalo's Feather.
    • This issue will be resolved during the June 16 maintenance.
  • We are aware of the issue where clicking certain outfits of a different class in the Pearl Shop causes an abnormal notification message to appear.
    • Please note that the purchase and function of the product are normal.
    • This issue will be resolved during the maintenance on June 16 (Wed).
  • We are aware of the issue where upgrading an Enhanced Flame Tower/Big Hwacha that is overlapping another annex building during Node/Conquest War causes the Enhanced Flame Tower/Big Hwacha to disappear.
    • This issue will be resolved during the maintenance on June 2, 2021 (Wed).
  • We are aware of the issue where trying to upgrade a Barricade, Flame Tower, or Hwacha as a normal or apprentice guild member during Node/Conquest War causes the materials to be consumed and the annex to be removed.
    • Please note that Guild Master/Advisor/Officers/Quartermasters/Cannoneers can upgrade these annexes normally.
  • We are aware of the issue where [Loyalty] Naderr's Parchment is incorrectly displayed as [Loyalty] Naderr's Band in the Loyalty tab of the Pearl Shop (F3).
  • We are aware of the issue where certain guilds that were occupying Tier 3/4 Nodes cannot participate in the Conquest War on May 22.
    • This issue will be resolved during the next maintenance, and all guilds affected by the issue will be compensated at that time.
  • We are aware of the issue with the [Spring Sale 2] Assorted Coupon Set where the item descriptions of certain coupons do not include the proper information in the Loyalty Shop (F3).
  • We are aware of the issue with the [Secret Book] Pilgrim's Steps I where its description incorrectly states that it grants Melee DP +5 instead of Ranged DP +5.
  • We are aware of the issue where the Value Pack (90 Days) in the [Spring Sale] Value Pack is listed with the [Event] tag.
  • We are aware of the issue where the [Spring Sale] Value Pack's tooltip states the duration as 30 days.
    • The actual duration of the Value Pack buff is 90 days.
  • We are aware of the issue where an abnormal message is displayed when checking a Stable without any mounts from the World Map (M).
  • We are aware of the issue where the Giant Mudster for the Field Boss Rush event does not appear in the Elvia Realm servers.
  • We are aware of the issue where the [Sage] Karki, Pavilla, and Canape costumes appear in the tabs of all classes.
  • [Sage] We are aware of the issue where using a skill near the closed stone gate at the Ancient Stone Chamber can cause you to move in and out of the quest area during Sage's Awakening questline.
    • This issue will be resolved during the maintenance on April 28, 2021 (Wed).
  • We are aware of the issue where the “Sale” tag is not displayed under the Ship category in the Pearl Shop (F3).
  • We are aware of the issue where the Special Cooking Pack III’s banner image in the Pearl Shop (F3) does not match the actual contents and class.
  • We are aware of the issue where the alerts no longer activate after being in Elvia Realm: Biraghi Den for a certain period of time.
  • We are aware of the issue where the Trading EXP Transfer Coupon would occasionally malfunction.
    • Until this issue is fixed thoroughly, we will be temporarily preventing the item's use and its purchase on Pearl Shop.
  • We are aware of the issue where Adventurers who completed the “[Event] Popular Love Boat!” quest during a previous event period are unable to interact with the “Flower.”
    • This issue will be resolved during the maintenance on April 14, 2021 (Wed).
  • We are aware of the issue where items that are not able to be registered on the Guild Item Rental Storage due to their enhancement levels appear to be registerable.
  • We are aware of the issue where some of the additional rewards for the number of rounds completed in Black Spirit's Adventure before its revamp were not sent during the maintenance on April 7th.
  • [Sage] We are aware of the issue where walking backwards with a Sage character while continuously attacking barehanded causes an error message to appear.
  • We are aware of the issue where the skill effect is not displayed in the skill description of Prime: Ancients' Wisdom V when mousing over the skill.
  • We are aware of the issue where the Prime: Rift Chain skill description's 'Super Armor for 1 sec(s) after using skill' text is missing the additional text that the effect is nullified during cooldown.
    • Please note that the Super Armor effect is not applied during the cooldown.
  • We are aware of the issue where the event period stated on the '[Event] The Best Donkey Trainer' quest description in the New Quest window differs from the actual event period.
    • This issue will be resolved during the maintenance on April 7, 2021 (Wed). The event quest will be available until the maintenance on April 14, 2021 (Wed).
  • We are aware of the issue where you cannot activate 'Forced PvP Mode (ALT+C)' in the following cases.
    • If you equip a copied(tagged) item that is able to be rented out to a guild member.
      • TRI (III) and TET (IV) weapons, armor, and accessories that can be sold on the Central Market are able to be rented out to a guild member
    • We are aware of the issue where activating 'Forced PvP Mode (ALT+C)' causes you to be unable to equip the items mentioned above.
  • We are aware of the issue where the 'Remember me' feature does not properly function when logging in to the game launcher or the official website.
  • We are aware of the issue where one of the pets within [April Fools'] Choose 2 Limited Pets Pack had incorrectly listed additional items. As a means of temporary fix, we have removed this Pack from Pearl Shop until the issue is resolved.
  • We are aware of the issue where certain horses that were rented out are unable to be properly retrieved after being returned to the owner during the game data transfe
    • This issue will be resolved during the maintenance on March 31, 2021 (Wed).
  • We are aware of the issue where the Old Moon Treaty Token (Item Drop Rate) buff is only obtainable by setting up an OTP rather than both the OTP and PC registration service
    • This issue will be resolved during the maintenance on March 31, 2021 (Wed).
  • We are aware of the issue where restarting the game or going to the server selection screen after changing servers causes the server change cooldown to not be displayed. Additionally, selecting a server other than the server you were previously connected to in this state causes the game to suddenly shut down.
    • If you experience this issue, we ask that you try connecting to your previously accessed server until the server cooldown is finished.
  • We are aware of the issue where Maehwa's Petal Bloom skill add-on is applied as Flow: Moonlight Dash's add-on.
    • This issue will be resolved during the March 24 (Wed) maintenance.
  • We are aware of the issue where you cannot hear the sounds when directly adjusting the Velocity of Notes in the Compose screen.
    • You can hear sounds normally by using the Velocity function at the top-right of the Compose screen to input Notes.
    • This issue will be resolved during the March 17 maintenance.
  • We are aware of the issue where the skill command tooltip is displayed abnormally when viewing the Skill window with the gamepad mode activated.
  • We are aware of the issue where the [Event] Black Spirit's Illusion quests cannot be accepted.
    • This issue will be fixed during the March 10, 2021 (Wed) maintenance.
    • The Distorted Illusion in the Altar of Blood event will be extended until March 17, 2021 (Wed) maintenance.
  • We are aware of the issue where playing an instrument causes the appearance of other Adventurers' instruments to no longer be visible.
  • We are aware of the issue where the Value Pack's English tooltip is not reflecting the recent buffs to the item.
    • This is just a display error. The new buffs are still working as intended.
  • We are aware of the issue where you cannot enter the chat group
  • We are aware of the issue where the items listed in the tool tip description of the Black Spirit's Thank You Bundle is incorrect.
    • Please note that the correct item(s) included in the [Black Spirit's Thank You Bundle] are as follows:
      • Lovely Pomi Seal, Cron Stone x1000, Main Weapon Exchange Coupon, Sub-Weapon Exchange Coupon, Awakening Weapon Exchange Coupon, [Event] 2.25 Enhancement Aid Kit, Combat/Skill EXP Exchange Coupon, [Event] Character Name Change Coupon (7 Days), Family Name Change Coupon (7 Days), Mount Skill Change Coupon x2, [Event] Artisan's Memory x5, Valk's Cry x5, [Event] Enhancement Help Kit II, [Event] Shakatu's Luxury Box, [Event] Shakatu's Rarity Box.
  • We are aware of the issue where the expiration dates displayed for in-game mail sent after February 24 maintenance may differ from the actual expiration date/time depending on your PC’s time zone.
  • [Maegu] In the Battle Arena, the Solare Hall of Fame statue that honors the top Maegu Adventurer is not displayed as intended.
  • The quest navigation for the first and second [Duoksini] For the Dokkebi quest objectives are switched, as well as the third and fourth quest objectives.
    • Regardless of the completion mark on the World Map (M), you can complete the quest by visiting the four quest objective points, and this issue will be fixed during the maintenance on Jun 21 (Wed).
  • Unnatural presentation during the completion of the quest [Oduksini] As a Friend in the Land of the Morning Light.
    • This issue is scheduled to be fixed during the maintenance on Jun 21 (Wed).
  • [Maegu] The Foxspirit does not disappear when interacting with certain NPCs in the Land of the Morning Light while in non-combat stance.
    • This issue is scheduled to be fixed during the maintenance on Jun 21 (Wed).
  • The quest "Dokkebi's Lost Belongings III" in The Eyes of Adventure Vol. 8 at the Land of the Morning Light cannot be completed as intended.
    •  If you're having difficulty completing the Adventure Log, you can visit the Valencia3 server to use the temporary ship.  
    • This will be resolved after the June 21 (Wed) maintenance.
  • The node investment UI does not function in certain situations when using the Gamepad UI.
    • This will be resolved during the June 21, 2023 (Wed) maintenance.
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