Black Desert beginnt in Kürze.

Das Spiel wird gestartet, wenn Ihr den Launcher installiert habt.

Installiert den Launcher, um das Spiel zu starten.

Sollte der Launcher bereits installiert worden sein, wird das Spiel gestartet.
Startet den Launcher manuell, wenn er sich nicht automatisch öffnet.

Installation-Guide

1 Ladet die Datei BlackDesert_Installer_NAEU.exe herunter und installiert den „Black Desert“-Launcher.

2 Bitte startet das Spiel, sobald die Installation beendet ist.

Forum

UTC 0 : 49 23. Apr 2024
CEST 2 : 49 23. Apr 2024
PDT 17 : 49 22. Apr 2024
EDT 20 : 49 22. Apr 2024
#Community_Support
Registering Inquiries
01. Mrz 2021, 16:06 (UTC)
1732 12
1 2
Zeitpunkt der letzten Änderungen : 01. Mrz 2021, 16:06 (UTC)
# 1

After 4 days - reports about players still say registering.  When will you process these complaints?  Lots of racist trash going on in chat.

Zeitpunkt der letzten Änderungen : 01. Mrz 2021, 20:48 (UTC)
# 2

I'm starting to think support tickets in general are delayed. I sent an inquiry 3 days sgo and it's still registering.

Zeitpunkt der letzten Änderungen : 01. Mrz 2021, 23:57 (UTC)
# 3

I have same issue i send a ticket about my anti cheat system not loading up (when it used to work just fine before the switch) and it's been stuck on registering for 4 days now too! i cant even enter the game to get the log in rewards, let alone enjoy the events or play. This is the first time in my gaming experience where i do not recieve a reply within 48 hours. Kinda discouraging.

Zeitpunkt der letzten Änderungen : 02. Mrz 2021, 07:31 (UTC)
# 4
On: Mar 1, 2021, 23:57 (UTC), Written by Chuddessna

I have same issue i send a ticket about my anti cheat system not loading up (when it used to work just fine before the switch) and it's been stuck on registering for 4 days now too! i cant even enter the game to get the log in rewards, let alone enjoy the events or play. This is the first time in my gaming experience where i do not recieve a reply within 48 hours. Kinda discouraging.

I hope that they are prioritizing your issue vs mine

Zeitpunkt der letzten Änderungen : 02. Mrz 2021, 15:41 (UTC)
# 5

https://www.naeu.playblackdesert.com/en-US/News/Detail?groupContentNo=437&countryType=en-US

244 4634
Lv 62
Hnnie
Zeitpunkt der letzten Änderungen : 02. Mrz 2021, 15:53 (UTC)
# 6

Seems pretty clear that they need to hire more staff. Unfortunately, "we will continue to reassess, improve, or modify our processes" sounds more like they are just telling the existing staff to work faster :-(

Zeitpunkt der letzten Änderungen : 02. Mrz 2021, 16:06 (UTC)
# 7

Any idea of the average answer time ?

Sent a ticket on friday morning and my ticket number was like 18k something, i guess there is a shitload of ticket before me

But ehh, i'd like to know when i'll be able to finally play, losing my main character during the transfer sucks a LOT

Lv Privat
Hyruda
Zeitpunkt der letzten Änderungen : 03. Mrz 2021, 15:38 (UTC)
# 8

i sent one in 6 days ago and its still "registering" :/

 

EDIT: my ticket number is in 15000 so yea prepare to wait a long time >_<

Zeitpunkt der letzten Änderungen : 03. Mrz 2021, 16:15 (UTC)
# 9

The response time is much more worse compare to kakao which usually given response within 24hr.

Zeitpunkt der letzten Änderungen : 03. Mrz 2021, 19:32 (UTC)
# 10

Is there any way to request a ticket by expedited if it's easily solved like something item related? Hot time only happens once a year and would reeeeeeeeeeeeeeeeeeeeeeeeeeeeeally suck to miss it.

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