Hello there! 

First, thank you so much for taking a moment away from your valueable playtime to create a Bug Report.  Our Q&A Team try their best to deliver bug-free content updates as best they can, but sometimes those pesky little varmin just seem to gnaw their way through!  It's players like you that go out of their way to help us find and smash these critters back in line that help make the game better for everyone!

Did you ever wonder "Is there a preferred way to write up a bug report that can result in faster discovery and fixes?"
Why yes! Yes there is!  Let's look at some Do's and Don't's of Bug Reporting and an example or two:

Don't!

✘ Write an essay, book, or extensive background history of what lead you on the journey to discovering this bug

✘ Use common slang, abbreviations, rhetoric, or other euphamisms

✘ Use a large word when a diminuitive one would suffice 

✘ Submit duplicate or extra Support Tickets if you use the Ticket System rather than the Bug-SubForum

✘ Submit posts to the Bug Subforum if it is a "game breaking exploit" or exploit in general

✘ "Sit on" information regarding an exploit thinking "I'm sure they know about it"

✘ Create public media (youtube videos, or streams) of exploits

✘ Believe your contribution doesn't make a difference

Do!

✓ Be precise and clear with step by step instructions on how to reproduce the bug

✓ Include a short description and title of what is supposed to happen versus what actually happens

✓ Include Screenshots or Video of the Bug if possible
✓ » If the bug is an exploit, make sure the video is private (can't be seen without direct link)

✓ Include the Date, Server Channel #, Server Time, and UTC time the bug occurred (as close as accurate as you can remember)

✓ State whether the bug is reproduceabe, intermittent, or randomly occuring

✓ Double check that the problem was not caused by local factors (such as Windows Updates, or incorrect PC Settings)

✓ Submit a Support Ticket for all exploits, whether major or small instead of using the forum and immediately notify a CM or GM in the discord of the Ticket #

✓ » Yes, you may Direct Message a CM or GM with a Ticket # regarding a major game breaking exploit you have found.

Example 1

Disappearing Donkey Saddle

The Donkey ClipClop Saddle disappears when I recover my donkey at the stablekeeper in Veila.

(1) Acquire Donkey Clip Clop Saddle and equip to donkey

(2) Go to Veila and speak with the stablekeeper

(3) Use the Recovery function to recover the donkey's stamina
(4) Exit the Stablekeeper menu and observe the ClipCop Saddle is not visible

Reproduceable 100%

Example 2

Enhancement sometimes uses two Blackstone Weapons instead of one

Sometimes when I enhance my weapon, it is using more than one Blackstone Weapon when it is supposed to only use one

(1) Obtain Krea Longsword and 50 Blackstone Weapon

(2) Use enhancing menu to enhance Krea Longsword one time

(3) Observe amount of Blackstone Weapon remaining in inventory

(4) Repeat steps 1 through 3 ten times

Reproduceable 3 out of 10 times

Using the above example formats when creating a Bug Report will ensure that your report is read and understood clearly and effectively and can expedite the bug testing process and help us get fixes and updates even faster!  Again, thank you for all that you do in helping us track down those pesky bugs! Together we can make BlackDesertOnline the best game it can be! ^_^

Happy Adventuring!