I am unable to exchange my c10 branded griffon helmet for lebreska helmet. I can exchange the flame but not this. It keeps saying "dying and branding data will reset" and I can't even hit continue or exist it out. It freezes and I have to restart the game again. Why is it doing this?

Hi there, please send a tiucket to support so they can assist you with this issue directly: https://support.pearlabyss.com/blackdesert_naeu/en-US/Category