Q. I get an error message stating: [Untrusted system file]

A. You may encounter the [Untrusted system file] error message if a corrupted system (.dll) file was discovered while launching the game. Please follow all of the steps below to repair corrupted system files.

◆ Repair Corrupted System Files Using System File Checker Tool (SFC.exe)
1. Open an elevated (administrator privileges) Command Prompt (""cmd"" in Windows search)
2. Enter [sfc /scannow] (without brackets)
3. Restart your PC and launch the game
* The steps above will automatically repair corrupted files.

If corrupted files are not found even after following the steps above, please try the following:

1. Open an elevated (administrator privileges) Command Prompt (""cmd"" in Windows search)
2. Enter [DISM.exe /Online /Cleanup-image /Scanhealth] (without brackets)
3. Once step 2 is complete, enter [DISM.exe /Online /Cleanup-image /Restorehealth] (without brackets)
4. Once step 3 is complete, restart your PC and launch the game

* Please refer to the websites below on how to troubleshoot general errors.
▶ Link to [EAC] Game Issues Solution Guide

* Please visit the website below to request technical support from EAC.
▶ Link to [EAC] Technical Support

Q. I get an error message stating: [Game Security Violation Detected]

A. You may encounter this error message if a risk factor was discovered when launching the game. Please try closing all detected programs and restart Black Desert Online.

* Please refer to the websites below on how to troubleshoot general errors.
▶ Link to [EAC] Game Issues Solution Guide

▶ Link to [EAC] Specific Error Resolutions

* Please visit the website below to request technical support from EAC.

▶ Link to [EAC] Technical Support

Q. I get an error message stating: [The application was unable to start correctly. (0xc0000142)]

A. You may encounter this error message if you have corrupted system files. Please try following the steps below in order to repair the corrupted system files.

◆ Repair Corrupted System Files Using System File Checker Tool (SFC.exe)
1. Open an elevated (administrator privileges) Command Prompt ([cmd] in Windows search)
2. Enter [sfc /scannow] (without brackets)
3. Restart your PC and launch the game
* The steps above will automatically repair corrupted files.

If the issue persists even after following the steps above, please download and install the corresponding Microsoft Visual C++ Redistributable Package for your operating system. Afterward, please try launching the game.

▶ Download 32 bit (x86) Microsoft Visual C++ Redistributable Package

▶ Download 32 bit (x64) Microsoft Visual C++ Redistributable Package

Q. I get an error message stating: [Patched Windows boot loader detected. (0xC0010002)]

A. You may encounter this error message if the kernel memory space is manipulated or tampered with. Please try scanning your PC with an antivirus program and ensure you have a genuine copy of Windows with the latest updates installed before trying to re-launch the game.