-
[Install Game] Untrusted system file
Q. I get an error message stating: [Untrusted system file]
A. You may encounter the [Untrusted system file] error message if a corrupted system (.dll) file was discovered while launching the game. Please follow all of the steps below to repair corrupted system files.
◆ Repair Corrupted System Files Using System File Checker Tool (SFC.exe)
1. Open an elevated (administrator privileges) Command Prompt (""cmd"" in Windows search)
2. Enter [sfc /scannow] (without brackets)
3. Restart your PC and launch the game
* The steps above will automatically repair corrupted files.If corrupted files are not found even after following the steps above, please try the following:
1. Open an elevated (administrator privileges) Command Prompt (""cmd"" in Windows search)
2. Enter [DISM.exe /Online /Cleanup-image /Scanhealth] (without brackets)
3. Once step 2 is complete, enter [DISM.exe /Online /Cleanup-image /Restorehealth] (without brackets)
4. Once step 3 is complete, restart your PC and launch the game* Please refer to the websites below on how to troubleshoot general errors.
▶ Link to [EAC] Game Issues Solution Guide* Please visit the website below to request technical support from EAC.
▶ Link to [EAC] Technical Support -
[Install Game] Game Security Violation Detected
Q. I get an error message stating: [Game Security Violation Detected]
A. You may encounter this error message if a risk factor was discovered when launching the game. Please try closing all detected programs and restart Black Desert Online.
* Please refer to the websites below on how to troubleshoot general errors.
▶ Link to [EAC] Game Issues Solution Guide▶ Link to [EAC] Specific Error Resolutions
* Please visit the website below to request technical support from EAC. -
[Install Game] Error message (0xc0000142)
Q. I get an error message stating: [The application was unable to start correctly. (0xc0000142)]
A. You may encounter this error message if you have corrupted system files. Please try following the steps below in order to repair the corrupted system files.
◆ Repair Corrupted System Files Using System File Checker Tool (SFC.exe)
1. Open an elevated (administrator privileges) Command Prompt ([cmd] in Windows search)
2. Enter [sfc /scannow] (without brackets)
3. Restart your PC and launch the game
* The steps above will automatically repair corrupted files.If the issue persists even after following the steps above, please download and install the corresponding Microsoft Visual C++ Redistributable Package for your operating system. Afterward, please try launching the game.
▶ Download 32 bit (x86) Microsoft Visual C++ Redistributable Package
▶ Download 32 bit (x64) Microsoft Visual C++ Redistributable Package
-
[Install Game] Error message (0xC0010002)
Q. I get an error message stating: [Patched Windows boot loader detected. (0xC0010002)]
A. You may encounter this error message if the kernel memory space is manipulated or tampered with. Please try scanning your PC with an antivirus program and ensure you have a genuine copy of Windows with the latest updates installed before trying to re-launch the game.
Black Desert System Requirements
- Category
- Processor (CPU)
- Hard Drive
- Memory
- Graphic Card (GPU)
- Operating System (OS)
- Minimum RequirementsRecommended Requirements
- Intel Core i3Intel Core i5
- 37GB or more
- 4GB RAM8GB RAM
- GTS 250
GeForce 9800 GTX
Radeon HD 3870 X2NVIDIA GTX 970
AMD RX 480 - OS: 32-bit or 64-bit Windows 10
- Category
- Processor (CPU)
- Hard Drive
- Memory
- Graphic Card (GPU)
- Operating System (OS)
- Remastered RequirementsUltra Mode Requirements
- Intel Core i7-8700Intel Core i7-8700K
- 37GB or more
- 16GB RAM32GB RAM
- GeForce GTX1070 8GBGeForce GTX1080ti 11GB
- OS: 32-bit or 64-bit Windows 10
- You can optimize your game play performance by adjusting the resolution and game option settings.
- Please install the latest service pack to enjoy playing Black Desert.
- You can an enhanced gaming experience with a 64-bit operating system.
- We recommend that you use at least a NVIDIA GeForce GTX 660 with DirectX 11.
- Black Desert is optimized to run in Full HD (1920 x 1080).
Latest Graphics Drivers
![]() |
![]() |
GeForce Driver | Radeon Driver |
![]() |
![]() |
GeForce Driver | Radeon Driver |
- Please install the latest graphics driver to ensure the best gaming experience.
- The frame rate may vary depending on the hardware manufacturer when playing in Full Screen, Full Screen Window, or Game Window Mode.