Yes its a scam [ticket retained]
Even given that I have proven there was no warning (though it was assumed I was wrong and not one apology), defined ‘retrieve’ for the staff (I can on use what they have written I cannot magically assume their system function), pointed out that I would not have clicked this function if there was a warning it would destroy the walls. NO REFUND OFFERED!
As much as some of you guys dont like me, just think for a second, for your own good. I provided proof of a bug that led to loss of items. PA staff will not refund.
What am i ment to assume at this point, PA staff will not replace items they destoried or, im getting diffrent treatment becuse i have spoke out about some of the CMs? chilling!
^ Not sure about the why but you did show the dialog doesn't present the correct warning under certain conditions and if I were a GM I'd be sad to see you experienced that and would happily restore your item. AFAIK PA doesn't offer refunds/restoration like Kakao used to so it's probably not targetted specifically towards you but a flat policy that is used regardless. They might need a manager's approval for certain things like restoring a pearl item. Think you can whip out that karen wig and make demands? lol!
Sorry to hear that though, at least the wallpaper was probably free to begin with (hopefully).
i call it as it is, have no reason to assume the best, no does that for me :)
im just mirroring how i have been treated, fair right?
and cus im not too worried how i come off, rather find out where we stand/how things are, then there are no misunderstandings down the line. Big diff here is a lot of people will go ‘oh well, it happens’ but I don’t, cus I’m not afraid if I look like a Karen :)
also means, next time someone comes to me for advice on 'should i buy' i can say 'no' and give first hand reasoning. Already feeling bad for encouraging people to spend over the last few months :( - only on outfits :P and they where none shai, so i thought why not
Additon /update
You know what would make this all okay? Just some truth :) Then it doesn’t matter that I lost the Items, they were bought one, I had used the free ones before my last move.. But errors happened (wait what, then why the carry on?)
I’m going to explain because some of you are reasonable and some of you understand me (and my strange way of processing the world, some just hate on me for it and that okay too, we arnt all smart :P).
The facts are;
-I lost paid for items
-GMs cannot refund consumable grade items (Ty to ticket just now for the info, Good CM/GM ticket)
-A Warning was not shown and it doesn’t matter if the GM in this thread got one (This is my view on the world, I had stated what had happened to me, so what the GM had to show? Doesn’t change what I had reported..hope you understand that logic). I had stated there was not one, I then proved there was not one.
-(
Doesn’t matter is it states on purchase you cannot retrieve items - I know this, PA know this, I would hope the GMs know this - separate the issues - this is why they add a warning to their mislabeled buttons of ‘retrieve all’. (Yes that need addressing too, that’s its own issues)
This is the point as wish PA have accepted they know the item will be lost and they must warn the customer that ‘Retrieve all’ rill remove walls.
The message at the point of sale is to let the customer know that once they use this item, it cannot be revived again. See the dilemma here? The point of sale message does not clear PA of the error, but works against it.
The item cannot be retrieved. PA have told me this at point of sale, okay, I have that knowledge.. Walls cannot be retrieved. We agree right?
Now if there are special exemptions to functions such as ‘retrive all’ removing the walls, It must state so, else the game it carrying out and action I did not request. So sort of warning should be in place so I can make an informed choice.
If that warning was there, PA’s back is covered and I’m in the wrongs. That was the hope f the GM in this threat. But as show there was no warning… and as I have explained the point of sale message does not clear PA of the mistake.
/\These are the logical elements/\ (Take responsibility, not cool to weasel out of it, I don’t fall for such things)
)-
The GM could have investigated why I saw no warning but their first instinct was to check (good), found the answer they wanted(oh) then present that to dismiss my claim(ah). Not ask, ‘did I see this warning’ or ‘can I go and check again’, or ‘let’s see what happening on your account’.
(so this issue is not just about the walls, but procedure in general -intresting how that work eh?)
So the GM had said I was wrong I had made a mistake /lied. I then had to prove I was in fact telling the truth /reality.
The GM then did not say, ‘oh sorry’.
Solution;
-The Staff admit there is a bug (It’s a notification bug, we know Dis)
-This bug meant there was no warning, there for I could not know it remove items that could not be retrieved (as this was not stated)
-That I have lost out on items that cost real money. as the cutomer i hav taking the fall for an ingame bug, not PA (just factual, admit it and all is good)
Why cant PA take responsibility for its mistake in words? I can accept they can’t refund due to their system, but when they refuse to admit fault after tying to make it look like it was my mistake. That’s blaming the customer and then when they proven wrong, no apologizing.
That’s what ticks me off…. Go on GM/CM say sorry and we all good
Recently moved house here and retrieve all just placed the wallpaper and floor back in my inventory. Was pleasantly surprised. @GM I'd say just keep the system as is to avoid, well, "fixing" this beneficial bug