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If it doesn't, try to run your downloaded launcher.

Install Guide

1 Run BlackDesert_Installer_NAEU.exe to install the Black Desert launcher.

2 Start the game once installation is complete.

Forums

UTC 2 : 26 Jun 16, 2024
CEST 4 : 26 Jun 16, 2024
PDT 19 : 26 Jun 15, 2024
EDT 22 : 26 Jun 15, 2024
Region Issue
May 19, 2024, 21:07 (UTC)
823 4
Last Edit : May 28, 2024, 00:15 (UTC)
# 1

*EDIT: I have lost 10 days of my season pass and missed the 90% sale on the game pass waiting for support to resolve my issue... I already submitted my identity verification... I just want to purchase the game. T-T


I'm from the US, presently in Pakistan with my fiance. Returning soon... I made new accounts for both of us and she's been really enjoying the game. Well, during account creation I set our region of residence as "Pakistan".... Big mistake, apparently. Our free trials just expired, I go to buy the game, and I get a notification that there are "no payment options available for your country." Like, what the heck? Why would that be based on your "region of residence?"

Even if I log in on my PC in the United States, I still can't purchase because despite being on NA/EU servers, the system is acting like I don't have Paypal or an American credit card. It doesn't even show me a place to input payment details.


So now we're locked out of accounts we've already poured hours into, characters we like, names that were painstakingly chosen - and are now IN USE - and I can't even buy the bloody game.
She's going to be broken because it looks like we've wasted so much time, and I'm furious. Worst of all there's A SALE going right now.  I can't even change the bloody region of residence in my profile settings, it's locked.

Last Edit : May 19, 2024, 21:25 (UTC)
# 2

People move.. I don't understand why "region of residence" isn't a setting that can be changed, especially if that setting functions as a paywall. 
Why the hell would you even let someone make a trial account in a country where you give them no means of actually buying the bloody game. 

Last Edit : May 20, 2024, 09:39 (UTC)
# 3
Hello Broken1,
 
If you contact our Customer Support Team we can change the Residence information of your account to the US so you can use other payment options: https://support.pearlabyss.com/blackdesert_naeu/
 
Kind regards.
Last Edit : May 23, 2024, 20:32 (UTC)
# 4
On: May 20, 2024, 09:39 (UTC), Written by [CM]Cadry
Hello Broken1,
 
If you contact our Customer Support Team we can change the Residence information of your account to the US so you can use other payment options: https://support.pearlabyss.com/blackdesert_naeu/
 
Kind regards.

Thank you. I have contacted them, but they have taken so long to do anything since I submitted the ID form that I ended up missing the 90% off on the game pass...
It has beeen days since my fiance and I were able to log in. It's still not fixed.

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