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Install the Black Desert Launcher if the game doesn't start.

Install the Black Desert Launcher to start the game.

The launcher will appear if it's installed.
If it doesn't, try to run your downloaded launcher.

Install Guide

1 Run BlackDesert_Installer_NAEU.exe to install the Black Desert launcher.

2 Start the game once installation is complete.

Forums

UTC 6 : 39 Feb 16, 2025
CET 7 : 39 Feb 16, 2025
PST 22 : 39 Feb 15, 2025
EST 1 : 39 Feb 16, 2025
cant login to my account and cant get no help
Jan 1, 2025, 14:42 (UTC)
961 2
Last Edit : Jan 1, 2025, 14:42 (UTC)
# 1

right cant log into my account ..

i done the transfer years ago... and i hav eplayed since..

went to login changed password logged in to a empty account it knows me from 2021 but my accountis empty no transactions no characters nothing...

how the hell do i get in touch with support

i cant reset by phone cos it was never linked to my account and you cant contact support...

how am i meant to recover my account???

Last Edit : Jan 1, 2025, 18:31 (UTC)
# 2

Your Account on the forums shows a creation date of 2017, with several characters. If you can log in on the website, I assume you can do the same also on the game itself.
However, your account is on EU, not NA (forgive me if your char names sound like theyre american). So please check you have chosen the right region in the launcher in order to find your characters.

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