Announcements

Notices Jun 16, 2022, 12:30 (UTC) Regarding the Arena of Solare’s Game Shutdown Issue (How to Send Dump Files)

 

Greetings, Adventurers.

 

There is currently an issue with the Arena of Solare in which certain situations may cause the game client to unexpectedly shut down. While we are currently investigating this issue, we would like to ask for your assistance in sending us your PC’s “Dump Files” if you experience this issue.

 

Please refer below for instructions on how to send us your “Dump Files.”

 

■ How to Send Dump Files

Required Files Dump Files created by this issue
Default File Directory
C:/Users/[User Name]/AppData/Local/CrashDumps
OR
You can also enter %LOCALAPPDATA%/CrashDumps in the file explorer to access the folder directly. 
File Name BlackDesert64.exe.XXXXX.dmp
Where to Send Files [Official Support Center]

■ Please include the following information when sending us your dump files:

• Family Name: Your in-game Family name 

• What was happening/were the circumstances when the issue occurred. For example:

Example 1) After the 2nd round in Ruins of Tzol, the game freezes before the loading screen appears after the WIN/LOSE screen. 

Example 2) After finding a match and all six participants accept, the game freezes at the loading screen when entering Arena of Solare.  

Example 3) Once all matches are over, pressing the Enter key after obtaining Seals of Solare causes the game to freeze.  

 

* If the file size is too large to upload directly to our support website, please upload the file to Google Drive and send us the download link.

* Please provide as much information as possible in our inquiry regarding the circumstances when the issue occurred. (E.g., Was entering Arena of Solare, round just ended on Ruins of Tzol, etc.)

* If you cannot find the AppData folder, please check if hidden files are visible.

- You can find this option in File Explorer > View > Show hidden files, folders, and drives.

 

Thank you for your patience and understanding.  

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