Our Support team is doing its best to answer inquiries from our Adventurers as quickly as possible. However, we are receiving a large influx of inquiries and it is taking longer than expected to respond to them all.

We have been continuously bolstering our Support team, but we apologize for the delay in response time. Tickets are currently being processed in the order in which we receive them.

We will be updating the [FAQ] and adding more answers and solutions for Adventurers to get help faster. We ask that you try checking our FAQ for possible solutions before submitting a ticket.

If you still can't find the answer after looking through the FAQ, please contact us. We appreciate your patience and understanding. Thank you for your continued support of Black Desert Online.