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If it doesn't, try to run your downloaded launcher.

Install Guide

1 Run BlackDesert_Installer_NAEU.exe to install the Black Desert launcher.

2 Start the game once installation is complete.

Forums

UTC 1 : 33 Apr 18, 2026
CEST 3 : 33 Apr 18, 2026
PDT 18 : 33 Apr 17, 2026
EDT 21 : 33 Apr 17, 2026
Been 5 days and no answer from Support
Mar 4, 2026, 17:04 (UTC)
7481 2
Last Edit : Mar 4, 2026, 17:04 (UTC)
# 1

So I see support is doing a great job in getting around taking care of tickets 5 day shure show they do not care any more about what going on in  game.

283 1108
Lv 66
Amiee
Last Edit : Mar 5, 2026, 08:21 (UTC)
# 2

1. 5 days is not that long a time for a ticket response for BDO on average. Its been much worse before

2. Its been 3 working days, not 5

3. The majority of NAEU GMs was occupied with the IRL events / travelling back

4. Tickets likely increased during that time due to lower coverage

5. Organising the Anniversary events in game and on stream takes time too

 

Aka basically, just be patient. Its not a bug to have to wait for a ticket reply for a bit.

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Bug Reports

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