Notices Jul 22, 2022, 09:45 (UTC)
Revisions to the Privacy Policy
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Greetings. This is the Black Desert Service Team.
This is to notify our users of revisions to Privacy Policy for Aug 24 (Wed), 2022.
Details are below so please refer to it when playing the game.
■ Revisions to the Privacy Policy
- Applied Policy: Privacy Policy
- Applied Date (Effective from): August 24, 2022 (Wed)
- Revised Content
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- Changed 3) “Partners and service providers” Consigned Company and Consigned Service Providers. |
- Revision Details
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Policies |
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New |
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3. Who does Pearl Abyss share your information with? |
Consigned Company: Consigned Service Providers: Black Desert Korea Service, Black Desert NAEU Service, Black Desert SA Service, Consigned Duties: Location: Luxembourg |
Consigned Company: Consigned Service Providers: Consigned Duties: |
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Consigned Company: Paymentwall Ltd. Consigned Service Providers: Black Desert NAEU Service Consigned Duties: Location: Great Britain |
Consigned Company: Paymentwall Ltd. Consigned Service Providers: Black Desert NAEU Service Consigned Duties:
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Consigned Company: Consigned Service Providers: Black Desert NAEU Service Consigned Duties: Location: Ireland |
Consigned Company: Consigned Service Providers: Black Desert NAEU Service Consigned Duties: |
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Consigned Company: BoaCompra Consigned Service Providers: Black Desert SA Service Consigned Duties: Location: Brazil |
Consigned Company: BoaCompra Consigned Service Providers: Black Desert SA Service Consigned Duties: |
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Consigned Company: Payletter Inc. Consigned Service Providers: Black Desert Korea Service, Consigned Duties: Location: Republic of Korea |
Consigned Company: Payletter Inc. Consigned Service Providers: Black Desert Korea Service |
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Consigned Company: MetaM Consigned Service Providers: Black Desert Korea Service, Consigned Duties: Location: Republic of Korea |
Consigned Company: MetaM Consigned Service Providers: Black Desert Korea Service |
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Consigned Company: Consigned Service Providers: Black Desert Korea Service, Consigned Duties: Location: Republic of Korea |
Consigned Company: Consigned Service Providers: Black Desert Korea Service Consigned Duties: |
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Consigned Company: Consigned Service Providers: Consigned Duties: Location: Philippines, Brazil |
Consigned Company: Consigned Service Providers: Consigned Duties: |
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Consigned Company: Consigned Service Providers: Black Desert SA Service Consigned Duties: Location: Republic of Korea |
Consigned Company: Consigned Service Providers: Black Desert SA Service Consigned Duties: |
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Consigned Company: Consigned Service Providers: Black Desert Korea Service Consigned Duties: |
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Consigned Company: Consigned Service Providers: Black Desert SEA Service Consigned Duties: |
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10. How do you contact Pearl Abyss? |
2) Company and agency in charge of personal information protection in Europe Address: 24, Simin-daero 327beon-gil, Dongan-gu, Anyang-si, Gyeonggi-do, 14055, Republic of Korea
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2) Company and agency in charge of personal information protection in Europe Address: 48 Gwacheon-daero 2-gil, Gwacheon-si, Gyeonggi-do, 13824, Rep. of Korea
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11. Overseas Transfer of Personal Information (for Korean users) |
1) Personal Information that is Transferred (Stored) Abroad: ① When using the official website services (Parental Controls, payment service, Customer Support, and other services) - Legal guardian’s information (name, date of birth, email) - Payment information - Customer Support inquiry information ※ Member information (name, date of birth, email address, phone number, region, and CI) is saved in Korea’s Internet Data Center (IDC) and will not be transferred (stored) overseas.
② When using Shadow Arena on NA, EU/RU servers - Game progress data - Chat records, IP address, PC information (e.g.: CPU, RAM, graphic card, vRAM, etc.) - Gameplay data, interactions with other players while using services, and all data related to the use of our services
③ Information transfer (storage) to detect and block hacking and malicious behaviors. - Data on the progress of the game - Chat history, access IP information, PC information (e.g. CPU type, RAM capacity, graphic card type, graphic card RAM, etc) |
1) Personal Information that is Transferred (Stored) Abroad: ① When using the official website services and Parental Controls - Legal guardian’s information (name, date of birth, email) ※ Member information (name, date of birth, phone number, region, and CI) is saved in Korea’s Internet Data Center (IDC) and will not be transferred (stored) overseas except email address.
② Information transfer (storage) to detect and block hacking and malicious behaviors. - Data on the progress of the game - Chat history, access IP information, PC information (e.g. CPU type, RAM capacity, graphic card type, graphic card RAM, etc) |
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2) Countries where the information is being transferred to and stored ① United States of America - When using the official website services (Parental Controls, payment service, Customer Support, and other services) - When using Shadow Arena on EU/RU server
② Netherlands - When using Shadow Arena on EU/RU server
③ Ireland - (On all servers) Information transfer (storage) to detect and block hacking and malicious behaviors. |
2) Countries where the information is being transferred to and stored ① United States of America - When using the official website services and Parental Controls
② Ireland - Information transfer (storage) to detect and block hacking and malicious behaviors. |
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3) Purpose of transferring or storing personal information and the Company storing or receiving the transferred data ① To provide an environment for users when using the official website - Microsoft Azure (02-531-4500, contact number of domestic agent, MS Korea)
② To provide game services - Shadow Arena NA server. Microsoft Azure (02-531-4500, contact number of domestic agent, MS Korea) - Shadow Arena EU/RU server: Equinix (+1 833-544-2200)
③ Detect and block hacking and malicious behaviors - Epic Games S.a.r.l. (EasyAntiCheat), www.easy.ac/contact/ |
3) Purpose of transferring or storing personal information and the Company storing or receiving the transferred data ① To provide an environment for users when using the official website - Microsoft Azure (02-531-4500, contact number of domestic agent, MS Korea)
② Detect and block hacking and malicious behaviors - Epic Games S.a.r.l. (EasyAntiCheat), www.easy.ac/contact/ |
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Before |
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※ Revisions made to the Privacy Policy will be in effect from August 24, 2022 (Wed). Users who do not express disagreement with the revised terms will be automatically regarded as having agreed to the revised terms.
※ Users who disagree with the revisions to the Privacy Policy can request to either “Delete Account” or contact [Customer Support]. Please not that deleting one’s account will result in the irreversible deletion of all game information regarding one’s character(s) and item(s), and restoration will be impossible.
※ Please send all inquiries regarding the revisions to the Privacy Policy to [Customer Support].
Thank you.
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