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1 Run the downloaded BlackDesert_Installer_NAEU.exe file to install the Black Desert launcher.

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Announcements

Notices Jul 22, 2022, 09:45 (UTC) Revisions to the Privacy Policy

 

Greetings. This is the Black Desert Service Team.

 

This is to notify our users of revisions to Privacy Policy for Aug 24 (Wed), 2022.

 

Details are below so please refer to it when playing the game.

 

■ Revisions to the Privacy Policy

- Applied Policy: Privacy Policy

- Applied Date (Effective from): August 24, 2022 (Wed)

- Revised Content

- Changed 3) “Partners and service providers” Consigned Company and Consigned Service Providers.
- Changed 11. Overseas Transfer of Personal Information (for Korean users)

- Revision Details

Policies

Current

New

3. Who does Pearl Abyss share your information with?

Consigned Company:
Epic Games S.a.r.l.

Consigned Service Providers: Black Desert Korea Service, Black Desert NAEU Service, Black Desert SA Service,
Shadow Arena

Consigned Duties:
Detect and block hacking and malicious behaviors through service data analysis

Location: Luxembourg

Consigned Company:
Epic Games S.a.r.l.

Consigned Service Providers:
Black Desert Korea Service, Black Desert NAEU Service, Black Desert SA Service,
Black Desert SEA Service

Consigned Duties:
Detect and block hacking and malicious behaviors through service data analysis

Consigned Company: Paymentwall Ltd. 

Consigned Service Providers: Black Desert NAEU Service

Consigned Duties:
Payments Tasks

Location: Great Britain 

Consigned Company: Paymentwall Ltd. 

Consigned Service Providers: Black Desert NAEU Service

Consigned Duties:
Payments Tasks

 

Consigned Company:
Mogi Group Ltd 

Consigned Service Providers: Black Desert NAEU Service

Consigned Duties:
Perform customer counseling, complaint and other affairs handling, deliver notices, perform customer support tasks

Location: Ireland

Consigned Company:
Mogi Group Ltd 

Consigned Service Providers: Black Desert NAEU Service

Consigned Duties:
Perform customer counseling, complaint and other affairs handling, deliver notices, perform customer support tasks

Consigned Company: BoaCompra 

Consigned Service Providers: Black Desert SA Service

Consigned Duties:
Payment Tasks 

Location: Brazil

Consigned Company: BoaCompra 

Consigned Service Providers: Black Desert SA Service

Consigned Duties:
Payment Tasks

Consigned Company: Payletter Inc.      

Consigned Service Providers: Black Desert Korea Service,
Shadow Arena

Consigned Duties:
Identity verification and payment tasks (within Republic of Korea region) (Re-entrusted agency: SK M & Services Co., Ltd: Support customer counseling related to payment)

Location: Republic of Korea

Consigned Company: Payletter Inc.      

Consigned Service Providers: Black Desert Korea Service
Consigned Duties:
Identity verification and payment tasks (Re-entrusted agency: SK M & Services Co., Ltd: Support customer counseling related to payment)

Consigned Company: MetaM

Consigned Service Providers: Black Desert Korea Service,
Shadow Arena  

Consigned Duties:
Deliver notices, perform customer support tasks and outbound tasks related to giveaway shipping (within the Republic of Korea)

Location: Republic of Korea

Consigned Company: MetaM

Consigned Service Providers: Black Desert Korea Service
Consigned Duties:
Deliver notices, perform customer support tasks and outbound tasks related to giveaway shipping         

Consigned Company:
SUREM Co., Ltd. 

Consigned Service Providers: Black Desert Korea Service,
Shadow Arena

Consigned Duties:
Provide and manage a message transmission system (within the Republic of Korea)

Location: Republic of Korea

Consigned Company:
SUREM Co., Ltd. 

Consigned Service Providers: Black Desert Korea Service

Consigned Duties:
Provide and manage a message transmission system

Consigned Company:
Elite Global

Consigned Service Providers:
Black Desert NAEU Service
Black Desert SA Service,
Shadow Arena 

Consigned Duties:
(NAEU, SA and Shadow Arena English-speaking countries) Perform customer counseling, complaint and other affairs handling, deliver notices, perform customer support tasks

Location: Philippines, Brazil

Consigned Company:
Elite Global

Consigned Service Providers:
Black Desert NAEU Service
Black Desert SA Service
Black Desert SEA Service

Consigned Duties:
Perform customer counseling, complaint and other affairs handling, deliver notices, perform customer support tasks

Consigned Company:
GURU COMPANY

Consigned Service Providers:
Black Desert Korea Service
Black Desert NAEU Service

Black Desert SA Service
Shadow Arena

Consigned Duties:
Giveaway Shipping 

Location: Republic of Korea

Consigned Company:
GURU COMPANY

Consigned Service Providers:
Black Desert Korea Service
Black Desert NAEU Service

Black Desert SA Service
Black Desert SEA Service

Consigned Duties:
Giveaway Shipping 

 

Consigned Company:
GURU COMPANY 

Consigned Service Providers: Black Desert Korea Service 

Consigned Duties:
Settlement of fees including public charges and taxes

 

Consigned Company:
PayPal, Razer Gold, Cherry Credits, Boku

Consigned Service Providers: Black Desert SEA Service

Consigned Duties:
Payments Taska

10. How do you contact Pearl Abyss?

2) Company and agency in charge of personal information protection in Europe

Address: 24, Simin-daero 327beon-gil, Dongan-gu, Anyang-si, Gyeonggi-do, 14055, Republic of Korea

 

2) Company and agency in charge of personal information protection in Europe

Address: 48 Gwacheon-daero 2-gil, Gwacheon-si, Gyeonggi-do, 13824, Rep. of Korea

 

11. Overseas Transfer of Personal Information (for Korean users)

1) Personal Information that is Transferred (Stored) Abroad:

When using the official website services (Parental Controls, payment service, Customer Support, and other services)

- Legal guardian’s information (name, date of birth, email)

- Payment information

- Customer Support inquiry information

※ Member information (name, date of birth, email address, phone number, region, and CI) is saved in Korea’s Internet Data Center (IDC) and will not be transferred (stored) overseas.

 

② When using Shadow Arena on NA, EU/RU servers

- Game progress data

- Chat records, IP address, PC information (e.g.: CPU, RAM, graphic card, vRAM, etc.)

- Gameplay data, interactions with other players while using services, and all data related to the use of our services

 

Information transfer (storage) to detect and block hacking and malicious behaviors.

- Data on the progress of the game

- Chat history, access IP information, PC information (e.g. CPU type, RAM capacity, graphic card type, graphic card RAM, etc)

1) Personal Information that is Transferred (Stored) Abroad:

When using the official website services and Parental Controls

- Email

- Legal guardian’s information (name, date of birth, email)

※ Member information (name, date of birth, phone number, region, and CI) is saved in Korea’s Internet Data Center (IDC) and will not be transferred (stored) overseas except email address.

 

Information transfer (storage) to detect and block hacking and malicious behaviors.

- Data on the progress of the game

- Chat history, access IP information, PC information (e.g. CPU type, RAM capacity, graphic card type, graphic card RAM, etc)

 

2) Countries where the information is being transferred to and stored

① United States of America

- When using the official website services (Parental Controls, payment service, Customer Support, and other services)

- When using Shadow Arena on EU/RU server    

 

② Netherlands

- When using Shadow Arena on EU/RU server

 

③ Ireland

- (On all servers) Information transfer (storage) to detect and block hacking and malicious behaviors.

2) Countries where the information is being transferred to and stored

① United States of America

- When using the official website services and Parental Controls

 

Ireland

- Information transfer (storage) to detect and block hacking and malicious behaviors.

 

3) Purpose of transferring or storing personal information and the Company storing or receiving the transferred data

① To provide an environment for users when using the official website

- Microsoft Azure (02-531-4500, contact number of domestic agent, MS Korea)

 

② To provide game services 

- Shadow Arena NA server. Microsoft Azure (02-531-4500, contact number of domestic agent, MS Korea)

- Shadow Arena EU/RU server: Equinix (+1 833-544-2200)

 

Detect and block hacking and malicious behaviors

- Epic Games S.a.r.l. (EasyAntiCheat), www.easy.ac/contact/

3) Purpose of transferring or storing personal information and the Company storing or receiving the transferred data

① To provide an environment for users when using the official website

- Microsoft Azure (02-531-4500, contact number of domestic agent, MS Korea)

 

Detect and block hacking and malicious behaviors

- Epic Games S.a.r.l. (EasyAntiCheat), www.easy.ac/contact/

Before

Now

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[See All]

※ Revisions made to the Privacy Policy will be in effect from August 24, 2022 (Wed). Users who do not express disagreement with the revised terms will be automatically regarded as having agreed to the revised terms.

※ Users who disagree with the revisions to the Privacy Policy can request to either “Delete Account” or contact [Customer Support]. Please not that deleting one’s account will result in the irreversible deletion of all game information regarding one’s character(s) and item(s), and restoration will be impossible.

※ Please send all inquiries regarding the revisions to the Privacy Policy to [Customer Support].

 

Thank you.

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