I feel like there are two issues at play here and both need to be addressed.

1. Lack of an Adequate Reporting System:

Currently there is only a report spam button which does nothing and even if it did the judgement of any restirctions would be based upon "spam" criteria and not harassement, trolling, or anything else.

The current workaround for this is to create a ticket from the website and enter all the valid information required. However this workaround can be very ineffective and inefficient as to accurately report somone you must find and copy what they said in a quickly scrolling chat; or can be abused by typing in something the person never said.

Suggestions:

Change the "Report Spam" button to "Report". Clicking this button will automaticaly:

1. Log the name of the individual (you clicked on to open the report) as well as the time, date, chat group, and the text they typed.

2. Open a Chat Report Ticket that contains all the chat rules in a numbered list at the top, as well as the information (previously logged in the step above) automatically filled out below in an uneditable block. (This gives the reporting individual the opportunity to review the rules and determine if the information logged by the system is actually in violation of those rules).

3. An additional information block below, where the reporting individual can designate which rule/s were the believe were broken and enter further context or situational information.

4. If needed an additional detrimental measure could be implemented for false or spam reporting such as chat suspensions.

2. Designated New and Returning Player Chats:

The current system fails to take into account that new and returning players are not the only ones who have questions. The timed nature of the current system fails to ensure players with questions can reach experienced players who would answer those questions in a constructive manner. The second failure is the lack of control in ensuring the quality of the answers players recieve.

Suggestions:

1. Whichever chat is chosen as the designated Question and Answer chat must have a Pearl Abyss employee moderating it at all times to ensure compliance with the rules governing the Q&A chat. This should not ever be moderated by the players themselves.

2. The rules for this chat should be stricter than those of any other chat. It is only for asking/answering questions about the game and should not be seen as a social or advertising channel. Infractions should met with immediate suspensions.

3. The timer needs to go. Players at any stage should have access to this for both the purposes of asking as well as answering questions.

If the three measures above are implemented correctly I believe such a chat group would greatly help the community. Experienced players who enjoy helping others in constructive ways would be drawn to a chat that allows them to do so when such a chat is protected from the scams, spams, and general trash talk of other chat groups. It would also allow players new or otherwise, who might have outstayed the ambigious timer, to quickly hop in and ask advice of those who would gladly help. No player hops into the game and suddenly gains all game knowledge at the end of a 30, 60, or 90 day timer; why does PA treat them like they do?

I am an eternal nublet in this game so take what I suggested above with a grain of salt. They are, like anything else, just my opinion so feel free to pick them apart, add to them, twist them etc...

Good Luck to all and Good Hunting.

Chat can be improved if you can hover over a player or add whisper to the menu above players - to whisper/chat to them, and also use a translater if need be like Google translate does?

Also I have played the game alone for some time now  about 3 days and level 30, and its really gruelling when no one answers me when I try chatting, I struggle to find parties and a active giuld that from UK?

I think you need the system built around making friends, the way mobile phone mmorpg work - allowing poeple to find friends and send requests based on skill or levels....and also to create parties via a generation system that searches for playes that are online...

Finally theres too much spam from system on the chat window, remove that spam but keep its history so it can bee seen elsewhere, and keep use the title comment that showsup  top cnetre fof the scree for system messages; btu I thought this all could be done anyway - so are players to engaged elsewhere to do this, not lazy?

Now I need to thread about ship building - because im disgusted I can find a ship years above level 1 - this has been this way for years!

There is in fact a party finder in the escape menu and by experimenting with the settings wheel at the top left of your chat youll be able to turn some stuff off you dont want, but i agree with your base idea of it being very confusing to find and not really easy to understand right away, i think a platoon finder button like on season servers would go a long way already.