Family Name: Myserie
Region (NA/EU): NA
Suggestion/Comments: The following is a list of issues I ran into with your implementation of the new Crystal System.

1. Categories

I  understand you probably mentioned somewhere outside the games that only two crystals of a type are allowed in the new Crystal inventory, but this is not indicated in game. In addition, there is no way to figure out in game what crystals belong to the same categories with each other.

2. I used an old screen shot of the crystals I had installed in my main character and put those crystals into my new crystal inventory. I then proceeded to try to install all those crystals, and several of them could not be installed.

There is no indication in game of why they cannot be installed. I had to post on the steam forums to find out some educated guesses, but those are guesses.

3. I am expected to use a Pearl item to remove the disallowed crystals from my inventory, but I had no way of knowing they would not be allowed until I tried. So now I am expected to either lose those crystals or pay real life USD$ to get the crystals back when the GUI did not warn me they could not be used when I added them.

4. There is storage for 50 crystals, and that storage is shared across all characters in the account (my account has seventeen characters). In addition, only five presets are allowed. And each preset supports fifteen crystals.

However, crystals cannot be shared between presets, For instance, let's say I want to make two presets:

A. A guardian preset with end gear using Attack Speed

B. For a witch tagged with the guardian an identical  preset except using Casting Speed instead of Attack Speed.

If I set both the Guardian and the Witch to use Preset #1, changing the attack speed to casting speed on the witch changes it on the Guardian as well.

But if I try to make a preset #2 intended for the same witch with the same end gear, I need to use 15 new crystals.

The problem with this, then is that every variation needs 15 crystals.

If I have one character with green armor and green/blue weapons, I need a set of crystals intended to complement the bonuses or lack of bonuses that set gets.

If I have another character with lemoria armor (nice movement bonuses) and want a preset that uses fewer movement crystals, I need another 15 crystals.

If I have a character with boss gear but Offin Tett weapon I need one with fewer critical hit crystals.

If I have a character with lemoria armor and kzarka weapon I don't need as many attack speed or casting speed crystals.

For every combination of gear I need another set of 15 crystals, and I need another set of 15 crystals depending on if the character uses attack speed or casting speed.

This cannot be done with only 5 presets and 50 crystals in a family's shared storage.

In summary:

- You charge us real life money for installing crystals which we cannot use but cannot know we cannot use until we try, and

- You do not give us a way to know what crystals belong to what categories and hence exclude each other if used, and

- You share 50 crystal storage on a whole family where each character will need a different set of 15 crystals

It seems to me, if I may speculate, that the developers and testers of BDO have spent too long playing exclusively with end gear and listening exclusively to end gear players and have forgotten that there is a huge variety of armor, weapons and character classes in BDO and that any given player can have multiple characters with different needs.

Just to correct this - you don't spend real money for extracting crystals. You buy 100 pure iron from CM for 27 mil and use simply alchemy with 10 magical shards for crystal extraction tool. 100 pure iron+10 magical shards is the recipe.

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Now to imporant stuff. I absolutely agree 50 crystals in a bag is joke. This maybe works for people who play just 1 -2 char at all time with just one set up, either pve or pvp. They need to either increase it to 75 which would allow each preset be filled with its own crystal OR stack same crystals in bag without count increase to also shorten the list. (tbh scrolling through 50 crystals already is a bit.....meh)

I was able to gear up with seperate crystals my 2 mains, 1 seasonal and half of last preset for alts....leaving last preset necessarily empty because no more crystals would fit anyway. Now...they either correct it one way, or create a solution for problem they made (via slot expansion shop items....) We shall see which poison they pick.

As for indications on how many crystals u can put, u have indication on the very crystals. ¯\_(ツ)_/¯ The only problem with all this is that now without icons on crystals we just need to read more (all those haprias and vipers looking same), which we all know is not our best skill in bdo, reading :))

Already answered above, but just to hammer it in. Learn to read items' descriptions.

Patch notes mention how you can extract them and, theoretically, having made it to 62 should've been enough for you to learn how you can obtain crystal extraction tools, 'cause, you know, you needed them before as well, even more often than you do now.

Yes. Too few slots in the crystal inventory and even too few presets. 

In summary:
- Techton gives you a quest in Heidel for Crystal Extraction Tools which unlocks the receipe. If you never cared about quests... well... Google still helped with that before the new crystals preset were introduced.

- The verbose descriptions of every item in the game are meant to "give you a way to know...". But reading is frowned upon in BDO. Be it descriptions, patch notes or, god forbid! Game lore. R goes brrr.
- As it was the case with lightstones, that's a feature that will certainly be improved upon. Argument is valid, though. I can't set up 4 characters with different crystals currently, cus there's not enough room in the bag for that.

Funny enough, I think it's the new players that PA is focusing on, trying to make their lives better in-game. And the new crystals mechanic is great, allowing you to remove crystals from your gear effortlessly, without needing extraction tools or - as you put it - spending money on it. It's a good change, but I agree that - as it's the case with a lot of stuff in the game (I'm looking at you, Eternal Winter content) - is a bit undertested and underdeveloped.