When I went to enter the bdo it tells me that I cannot access the account because I have to reset the secondary password from the initial page but no option of that style appears on the page. Does anyone know why?

If you are having trouble resetting your OTP please submit an official support ticket.  You can do so at the bottom of the page via Support button ^_^

The problem is not the OTP, but a secondary password that does not allow me to access the game, the error appears just before selecting a server, I am sending you a photo of the failure