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Install Guide

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UTC 19 : 7 Jul 21, 2024
CEST 21 : 7 Jul 21, 2024
PDT 12 : 7 Jul 21, 2024
EDT 15 : 7 Jul 21, 2024
How long does it take for support to get back to you?
Dec 21, 2023, 13:30 (UTC)
1102 3
Last Edit : Dec 21, 2023, 13:30 (UTC)
# 1

I've had a support ticket open for the better half of a week without a reply. Normally whenever I've reached out I've gotten a response in less than 2 days. Just wondering how long it usually take to get a response, and if this was out of the usual. This is a missing item ticket if the category matters.

Last Edit : Dec 21, 2023, 13:40 (UTC)
# 2

It is possible that it takes longer nowadays because lots of buggs, lots of tickets, and the joyces of end year incoming shall not help.

Usually it should be less that a week. I say it "should".

I've had once an answer about 2 months later. So... fingers crossed!

Last Edit : Dec 21, 2023, 17:33 (UTC)
# 3

24-48 hours

dont forget we are in christmas holiday and they are busy with big current update

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