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Install the Black Desert Launcher if the game doesn't start.

Install the Black Desert Launcher to start the game.

The launcher will appear if it's installed.
If it doesn't, try to run your downloaded launcher.

Install Guide

1 Run BlackDesert_Installer_NAEU.exe to install the Black Desert launcher.

2 Start the game once installation is complete.


UTC 19 : 7 Jul 21, 2024
CEST 21 : 7 Jul 21, 2024
PDT 12 : 7 Jul 21, 2024
EDT 15 : 7 Jul 21, 2024
How long does it take for support to get back to you?
Dec 21, 2023, 13:30 (UTC)
1102 3
Last Edit : Dec 21, 2023, 13:30 (UTC)
# 1

I've had a support ticket open for the better half of a week without a reply. Normally whenever I've reached out I've gotten a response in less than 2 days. Just wondering how long it usually take to get a response, and if this was out of the usual. This is a missing item ticket if the category matters.

Last Edit : Dec 21, 2023, 13:40 (UTC)
# 2

It is possible that it takes longer nowadays because lots of buggs, lots of tickets, and the joyces of end year incoming shall not help.

Usually it should be less that a week. I say it "should".

I've had once an answer about 2 months later. So... fingers crossed!

Last Edit : Dec 21, 2023, 17:33 (UTC)
# 3

24-48 hours

dont forget we are in christmas holiday and they are busy with big current update

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