There are alternatives to the standard (copper) phone lines, like fiber optic, but mobile connections are not.
Yeah that doesnt do me any good when my area doesnt have fiber.
If you ping google, you know how good your connection to google is. But this tells nothing about the connection to the BDO servers.
I know that, but before you check to see if the connection with BDO's servers are bad you find out how good your connection to the internet is. If it's not working, it's not working. Moving forward to BDO's server is the next logical choice. Looking into the modem's logs would be helpful if they are enabled. Contacting the ISP could help too, but this is a quick thing that OP can do to figure out what to do next. If their internet keeps droping packets, then they need to call the ISP to fix it. If there's no packets being lost on google but there is in BDO, then you know there's a problem between OP's computer and PA's servers or on the server side. If there's no issues with pinging on any server and latency is fairly low (let's say less than 80ms) then OP will have to contact PA to figure out what's going on.
I would agree to this here. The best way to test is run a speed net test through Ookla.
This won't show any dropped packets, just speed that it was able to transfer at.