#Community_Support
Response from Support?
23. Mrz 2021, 00:42 (UTC)
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Zeitpunkt der letzten Änderungen :
23. Mrz 2021, 00:42 (UTC)
# 1
Just wondering if anyone has received a response from PA Support (support.pearlabyss.com) since they took over and, if so, what the wait time was.
Personally, I have not received a response to any requests. The oldest being 15 days old, as of today.
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Lv Privat
Cazimere
Zeitpunkt der letzten Änderungen :
23. Mrz 2021, 01:24 (UTC)
# 2
I have 3 tickets that says "OPENED", lmao, I'm sure they just read my issues and then said, nah. 
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Edward_Butcher
Zeitpunkt der letzten Änderungen :
23. Mrz 2021, 04:05 (UTC)
# 3
On: Mar 23, 2021, 00:42 (UTC), Written by DreamingVoid
Just wondering if anyone has received a response from PA Support (support.pearlabyss.com) since they took over and, if so, what the wait time was.
Personally, I have not received a response to any requests. The oldest being 15 days old, as of today.
Canned automated replies. And no action on the tickets at all.
Zeitpunkt der letzten Änderungen :
23. Mrz 2021, 05:54 (UTC)
# 4
I've submitted 3 tickets and all 3 were the same replies from different GMs. Copy-paste Copy Paste...
This last one didn't even read my question. They just spat the same info at me that I stated I already knew in my inquiry.
Zeitpunkt der letzten Änderungen :
23. Mrz 2021, 06:44 (UTC)
# 5
I had a ticket open for 20 days with no status update or even a copy pasted reply.
I closed it on my own cause i cba to wait for another 20 days.
Worst costumer support ever.
Zeitpunkt der letzten Änderungen :
23. Mrz 2021, 08:26 (UTC)
# 6
On: Mar 23, 2021, 05:54 (UTC), Written by Malware2
I've submitted 3 tickets and all 3 were the same replies from different GMs. Copy-paste Copy Paste...
This last one didn't even read my question. They just spat the same info at me that I stated I already knew in my inquiry.
Nearly the exact same replies I've got. Except even more generic with no specifics on the tickets I sent. And no action on the tickets at all.
Der Verfasser hat den Inhalt gelöscht.
Zeitpunkt der letzten Änderungen :
24. Mrz 2021, 03:04 (UTC)
# 8
Day 22 for me. They've answered but considering it has to do with the OTP settings on my main account, they want me to log into that account and send a ticket! LMAO. I don't think I've ever hit my head so hard on a keyboard before.
Zeitpunkt der letzten Änderungen :
24. Mrz 2021, 18:00 (UTC)
# 9
any update on response?
Zeitpunkt der letzten Änderungen :
24. Mrz 2021, 23:46 (UTC)
# 10
None at all. The first week or two PA apologized a couple times about slow response time, they've been silent since with absolutely no improvement.
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