So when you send in a ticket and get a response... finally, you get sent this with their canned copy pasted form response (personal infor hidden):

Is this some kind of joke?  The only choice for "Did this help you?" is "Yes! It was helpful"  So basically you don't want to know if your response was helpful or not.  
Unfreaking believable. 
Add a choice, "No. It was not helpful"