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Forums

UTC 22 : 53 Jul 13, 2024
CEST 0 : 53 Jul 14, 2024
PDT 15 : 53 Jul 13, 2024
EDT 18 : 53 Jul 13, 2024
#Community Support
Registering Inquiries
Mar 1, 2021, 16:06 (UTC)
1843 12
1 2
Last Edit : Mar 1, 2021, 16:06 (UTC)
# 1

After 4 days - reports about players still say registering.  When will you process these complaints?  Lots of racist trash going on in chat.

Last Edit : Mar 1, 2021, 20:48 (UTC)
# 2

I'm starting to think support tickets in general are delayed. I sent an inquiry 3 days sgo and it's still registering.

Last Edit : Mar 1, 2021, 23:57 (UTC)
# 3

I have same issue i send a ticket about my anti cheat system not loading up (when it used to work just fine before the switch) and it's been stuck on registering for 4 days now too! i cant even enter the game to get the log in rewards, let alone enjoy the events or play. This is the first time in my gaming experience where i do not recieve a reply within 48 hours. Kinda discouraging.

Last Edit : Mar 2, 2021, 07:31 (UTC)
# 4
On: Mar 1, 2021, 23:57 (UTC), Written by Chuddessna

I have same issue i send a ticket about my anti cheat system not loading up (when it used to work just fine before the switch) and it's been stuck on registering for 4 days now too! i cant even enter the game to get the log in rewards, let alone enjoy the events or play. This is the first time in my gaming experience where i do not recieve a reply within 48 hours. Kinda discouraging.

I hope that they are prioritizing your issue vs mine

Last Edit : Mar 2, 2021, 15:41 (UTC)
# 5

https://www.naeu.playblackdesert.com/en-US/News/Detail?groupContentNo=437&countryType=en-US

244 4634
Lv 62
Hnnie
Last Edit : Mar 2, 2021, 15:53 (UTC)
# 6

Seems pretty clear that they need to hire more staff. Unfortunately, "we will continue to reassess, improve, or modify our processes" sounds more like they are just telling the existing staff to work faster :-(

Last Edit : Mar 2, 2021, 16:06 (UTC)
# 7

Any idea of the average answer time ?

Sent a ticket on friday morning and my ticket number was like 18k something, i guess there is a shitload of ticket before me

But ehh, i'd like to know when i'll be able to finally play, losing my main character during the transfer sucks a LOT

Lv Private
Hyruda
Last Edit : Mar 3, 2021, 15:38 (UTC)
# 8

i sent one in 6 days ago and its still "registering" :/

 

EDIT: my ticket number is in 15000 so yea prepare to wait a long time >_<

Last Edit : Mar 3, 2021, 16:15 (UTC)
# 9

The response time is much more worse compare to kakao which usually given response within 24hr.

Last Edit : Mar 3, 2021, 19:32 (UTC)
# 10

Is there any way to request a ticket by expedited if it's easily solved like something item related? Hot time only happens once a year and would reeeeeeeeeeeeeeeeeeeeeeeeeeeeeally suck to miss it.

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