People have been waiting for responses to their tickets for a week. I know you have made a public announcement about that, but that announcement looks like you are just telling the few people you have employed to work faster - which will only make things worse, as they will be more likely to make mistakes and answer tickets sloppily while working under so much pressure.

I sent a ticket about missing storage slots(which was supposed to already be fixed last week) on Monday, because it wasn't fixed for me and I couldn't log in to the website before then. Yesterday evening I got a response, but that response looked like a mass email to everyone who had missing slots and/or missing weight - which makes me think everyone else who sent a ticket about one of those issues, including the people who did so right after the transfer, also didn't get a response until yesterday.

So, please hire more staff, so that all tickets can be answered quickly and properly.

do they respond and close the ticket right away or do they respond and you are able to respond back to them? just curiouse since im still waiting for a responce to my tickets (1 week so far xD )

I was able to reply, though I guess they probably can also close tickets without giving us that option(don't know for sure though since this is the first time I sent a ticket directly to PA).

at least its not instant close and done and you can apeal their choices or explain better, wether they take any notice to that and just do another copy paste is another question lol xD

carnt blame them if they are over worked though

+1

join the club, we are all in the skyrim wagon on this one. 

PA support staff look at the message headline and don't read the rest and that's after your ticket has been up for 8weeks or more.