#Community Support
Need community support with a mistake
Mar 12, 2021, 17:10 (UTC)
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Last Edit :
Mar 12, 2021, 17:10 (UTC)
# 1
Hi all. Please I am asking support and empathy not blame or criticism.
I used the XP Transfer coupon on a character that I did not intend and now an alt has my main's XP/SP.
As you can imagine this is a huge loss. I was 11% into level 62 and have over 2600 SP, and now my main is lvl 60 with no SP to even speak of.
After multiple replies from support I am told there is nothing they can do, so I am turning to the community.
I have submitted a seperate case to see if someone else would reply and got the same GM, & have requested contact from another GM and a supervisor & have gotten no reply.
Please offer your support so that GMs might provide a replacement coupon for me to correct the mistake.
Please provide me help in completing the quest to earn one of these coupons, as one guild member pointed out to me.
Please do not respond with how dumb I am or other negative feedback. I know how much I messed up - hunderds of hours of gameplay on my main is now gone.
Here are my responses from support thus far:
It's important to us that in-game items work as intended, and our team is here to provide you with clarification whenever needed.
In this case, we can see that the Coupon indeed worked as intended and due to that, we're sorry to inform you we are not considering to offer a reversal of this exchange.
We do our best to help players make an educated decision by adding informative tooltips and pop-ups that help players understand how items work before they make a purchase. Reading through this information before using an item should help you avoid similar problems in the future.
We really understand how upsetting this situation can be and we deeply apologize, but unfortunately, we are not offering a reversal for this situation. We truly hope that this setback does not affect your enthusiasm about BDO too much. One thing I can suggest if you would be interested in that is to keep an eye out for the announcements and Pearl Shop updates to see if one of these coupons is available for purchase so that this could be reversed.
We deeply apologize for the lack of our ability to do anything in this case. As previously stated, since the coupons were used and gone, there is nothing we could do in this situation. We truly do understand that this was a genuine mistake, and had a really big impact on your Character. Sadly, the only thing we could advise at this point is to wait for the availability of this coupon again in the near future, so you can revert the effects back then.
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Lv 60
Davinsngel
Last Edit :
Mar 12, 2021, 19:04 (UTC)
# 2
I am not sure what do you expect tho. They have clearly stated that they won't refund used items. So as they haven't given refund to other players who messed up, they won't give you either. The Coupon says what it does and missreading isn't really their fault.
Don't hate on me, but there is nothing to do about it. They won't refund it back.
Last Edit :
Mar 13, 2021, 00:41 (UTC)
# 3
On: Mar 12, 2021, 19:04 (UTC), Written by Evellein
I am not sure what do you expect tho. They have clearly stated that they won't refund used items. So as they haven't given refund to other players who messed up, they won't give you either. The Coupon says what it does and missreading isn't really their fault.
Don't hate on me, but there is nothing to do about it. They won't refund it back.
Well said Evellein, Now suffer fo your commitment to this game Davin Felth like all the other players who made the same mistake, I really hope you have a hundred dollars for the black spirit.
MUAHAHA... HAHAHAHAHA. cough.
Last Edit :
Mar 13, 2021, 17:25 (UTC)
# 4
They could offer another coupon. It was a free item to begin with. I won't hate on you Evellein but I would like more support on this issue as I wrote in my post. Saying tough - you screwed up - they won't help you - isn't helpful.
And yes, them telling me to look for it for purchase is resonable, but I woudln't expect to see it available within the next year at least.
I'm still a customer here - I'm not saying I"m always right, but I would like the company to work with me and not victim blame.
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Lv 60
Davinsngel
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