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Install the Black Desert Launcher if the game doesn't start.

Install the Black Desert Launcher to start the game.

The launcher will appear if it's installed.
If it doesn't, try to run your downloaded launcher.

Install Guide

1 Run BlackDesert_Installer_NAEU.exe to install the Black Desert launcher.

2 Start the game once installation is complete.

Forums

UTC 7 : 33 May 24, 2024
CEST 9 : 33 May 24, 2024
PDT 0 : 33 May 24, 2024
EDT 3 : 33 May 24, 2024
#Community Support
Response from Support?
Mar 23, 2021, 00:42 (UTC)
1898 14
Last Edit : Mar 25, 2021, 07:29 (UTC)
# 11

whole month with no response (31 days +) my account is hacked,  can see the order does not matter.

Last Edit : Mar 28, 2021, 19:10 (UTC)
# 12

It has been 5 days for me, and still no one to reply...

Last Edit : Mar 29, 2021, 10:50 (UTC)
# 13

 

I think that Pearl Abyss bit of a lot more then they can chew right now........Kakao Games was on top of things and now that they are gone....wooopsie...PA dont know how to fix things.....Oooh my.......What will we do.....uhhhh.....

Last Edit : Mar 29, 2021, 14:21 (UTC)
# 14

I just received an answer...to a ticket i made a month ago and closed due to a huge typo in the character name

I closed the ticket and it clearly said "closed by the customer" but yet they answered me 
"I can see that you've opened another ticket that got resolved by another GM, so I'll go ahead and close this ticket now."

This has to be a joke, meanwhile my urgent ticket is still unanswered

Lv Private
Hyruda
Last Edit : Mar 29, 2021, 23:26 (UTC)
# 15

one month for me, no reply

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