Kutums heart is meant to be a placeholder, like Karandas heart is for the awakening weapon, until you can get a Garmoth heart, which is much more expensive to get. I think it is quite much intended to be this way.
Install the Black Desert Launcher if the game doesn't start.
The launcher will appear if it's installed.
If it doesn't, try to run your downloaded launcher.
1 Run BlackDesert_Installer_NAEU.exe to install the Black Desert launcher.
2 Start the game once installation is complete.
Kutums heart is meant to be a placeholder, like Karandas heart is for the awakening weapon, until you can get a Garmoth heart, which is much more expensive to get. I think it is quite much intended to be this way.