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Install the Black Desert Launcher if the game doesn't start.

Install the Black Desert Launcher to start the game.

The launcher will appear if it's installed.
If it doesn't, try to run your downloaded launcher.

Install Guide

1 Run BlackDesert_Installer_NAEU.exe to install the Black Desert launcher.

2 Start the game once installation is complete.

Forums

UTC 4 : 25 May 16, 2024
CEST 6 : 25 May 16, 2024
PDT 21 : 25 May 15, 2024
EDT 0 : 25 May 16, 2024
#Gameplay_General
Hey PA can you take over customer support already
Feb 8, 2021, 12:13 (UTC)
1203 5
Last Edit : Feb 8, 2021, 12:13 (UTC)
# 1

Kakao is doing the classic "its my last day at work why bother" move

 

Tickets are left unanswered or given some random generic copy paste after 4 weeks.

 

They're reallly slowing down their support and I really hope all those ticket that is sent due to problems during kakao ownership wont be counted as non-fixable after handover

Last Edit : Feb 8, 2021, 13:52 (UTC)
# 2

YO!

 

way to call out the gov here my guy, gutsy move I like you. 

 

If the backed-up tickets in the system DONT see resolution, you will see some kids starting fires over here on the forums after the dust settles. Or perhaps there are major game wide changes that are going to befall us, and thats the reason why they cant/wont resolve these issues yet. 

Last Edit : Feb 8, 2021, 20:35 (UTC)
# 3

I am six days and waiting for a human response to my ticket. Two computer generated ones is all I have had so far. The second came after I replied to the first one asking if they had any humans working there any more.

Last Edit : Feb 12, 2021, 07:35 (UTC)
# 4

Hey there o/

 

I understand your frustration regarding tickets and offer my condolences. Please understand at this time account transfer issues are taking priority and all other tickets are taking a back seat. Some in-game issues may or may not be serviceable during this time due to these reasons.

If it is not super important and you can bare with us with a little patience, my advice would be to wait until the 24th after PA takes the handoff for publishing. At that time you can submit a support ticket for in-game issues to the PA Support Team.

 

Best Regards ~

This was deleted by the writer.
Last Edit : Feb 12, 2021, 19:38 (UTC)
# 6

Just wait, no need to complain.

 

This was hidden by admin due to the reports it has received.
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