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Install Guide

1 Run BlackDesert_Installer_NAEU.exe to install the Black Desert launcher.

2 Start the game once installation is complete.

Forums

UTC 18 : 40 May 15, 2024
CEST 20 : 40 May 15, 2024
PDT 11 : 40 May 15, 2024
EDT 14 : 40 May 15, 2024
#Others
Can U finally reset EU servers?
Jun 18, 2023, 17:55 (UTC)
1424 18
Last Edit : Jun 18, 2023, 19:39 (UTC)
# 11

Okay we're on the 4th hour and still nothing work

Anybody  @ PA Staff = PULL THE PLUG !!!!!

We don't care being disconnected or whatever, because NOTHING WORKS and the game is not playable !

Please, do us a favor, made that hardcore reboot or whatever needed, stop investigating, rollback, take it down for 4-6-12 hours if necessary but hey, fix it please

Last Edit : Jun 18, 2023, 19:41 (UTC)
# 12

PA, give us a status update!

Last Edit : Jun 18, 2023, 19:49 (UTC)
# 13

Can't even make a new character because it's impossible to Check whether a character name exists.

Over on the NA server, everything seems fine.

Last Edit : Jun 18, 2023, 20:04 (UTC)
# 14

Dear Pearl Abyss,

Everything points to a database server problem !

- can't make new char because char name check isn't possible

- can't access market

- can't talk to any npc ingame

- can't see other ppl ig

- WB spawn with 10 minutes late (last garmoth)

- loads of other things

Time to get real actions :

- Shut the game down

- Tell everyone is lossing anything since the last 2 hours ... not a problem since no one can play

- Shutdown anything

- Make DB maintenance

-Get servers up and *playable*

Thanks

Last Edit : Jun 19, 2023, 08:25 (UTC)
# 15

My reference in the evening to the 4h EU-server problems on the BDO-facebook page was simply deleted the next morning as was my positive post about the improvement in the situation arround 11:00 p.m. - so much of the manner of dealing with your own paying players.

Last Edit : Jun 19, 2023, 08:45 (UTC)
# 16

It's Monday, c'mon restart the damn servers.

Last Edit : Jun 19, 2023, 09:14 (UTC)
# 17

I really hope they do not intend to wait for the weekly maintenance to restart the servers and fix everything.

A simple server restart would probably fix most of the issues created by yesterday lag.

Lots of quests and mobs are broken, this should be critical enough to justify a restart...

Last Edit : Jun 19, 2023, 15:18 (UTC)
# 18
Hello all,
 
A partial maintenance has been conducted to solve this issue. Also, we will be sending the following compensation to all EU Adventurers:
 
  • Garmoth Reward Bundle (Advanced) x1
  • Heartfelt Gift Box III x3
  • Old Moon Fortune Scroll x1
  • Secret Book of Florin x3
  • [Event] Energy Tonic (L) x3
  • Resplendent Medal of Honor x10
 
 
Kind regards.
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