new player here.. any of you who can help me with this problem? 

I have good gaming laptop and it can run red dead redemp, nba, lost ark , ffia , etc. but when it comes to

black desert it will just stuck after hero selection at the start of the game. pls help me :(

Hi there, as this issue can be difficult to solve, I recommend sending a ticket to the official support: https://support.pearlabyss.com/Support/Qna/Index/PC

While youre waiting for the GMs to be able to get to you, you can also try to find some help in the official discord (https://discord.gg/blackdesertonline) but since this may need you to post several images and doing some troubleshooting, this forum is not really the best place for it.

Some tipps though:
- Make sure the game has read/write permissions for the folder Documents/Black Desert Online
- You started the game on the Admin account of the PC and started it as an admin

- Use the "Scan Files" option in the launcher
- Do a clean reinstall of your graphics drivers

- Check your system with a chdsk and sfc \scannow scan (google how to do so if you dont know these)