Here support ticket# NESQ870194
Have a friend who transferred way back when we swapped from Kakao, I mentioned the transfer and she got her confirmation email and was going through some life threatening medical stuff and she never got into the game after getting confirmation she transferred. When she logs in, she has no game to download and clearly no characters. The family name isn't on the Camping Grounds and we've sent images and proof of the account's name, original purchase of the game and proof of the transfer. We've double checked the email address and the recipts tied to said address, support seems to respond in disbelief and pointing to stupid reasons for the error.

Current response after providing screenshots of her toon name (pretty stupid she had to come up with screenshots or in-game chracters when she has recipts for purchases) and now they are saying that the chracter shown isn't hers. PA clearly didn't tranfer her account and released her character names and someone grabbed the one she mentioned. Can I get a GM to look at this, support is literally jerking her around and she's an older lady who doesn't need to be treated like an idiot. 

You REALLY need to talk to the people responding to tickets, it's really infuriating how you all respond in ways that literally make the user feel like an idiot when the issue is 100% on PA's side and the support folk are just trying not to escalate the ticket to someone who actually knows that's happening. Every response is literally one where they read 25% of the ticket and then guessed the rest, gave a stupid response and called it good. Having someone have to respond ,multiple times for 1 ticket where every response goes nowhere is a waste of PAs money far more than the initial ticket. (I think your cheap ticket responders are milking them)

just link the receipts here blurr the private information and we can judge / or a cm picks up