hello, here I made the transfer of account, but once the server chosen, it says to me "you are not authorized to connect"

someone would have some advice, some help to tell me because I don't understand: /

ps: I made the transfer yesterday because I was abroad for 6 months.
ps2: I could play it before having a wizard
sorry for my poor English

You probably have to send in a ticket for this, good luck though... They're very much behind with them.