Black Desert will begin in a moment.

Install the Black Desert Launcher if the game doesn't start.

Install the Black Desert Launcher to start the game.

The launcher will appear if it's installed.
If it doesn't, try to run your downloaded launcher.

Install Guide

1 Run BlackDesert_Installer_NAEU.exe to install the Black Desert launcher.

2 Start the game once installation is complete.

Forums

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EDT 13 : 59 May 17, 2024
Randomly crashing, unplayable.
Apr 24, 2021, 06:48 (UTC)
4186 9
Last Edit : Apr 24, 2021, 06:48 (UTC)
# 1

Event viewer info:

Log Name: Application
Source: Application Error
Date: 24-Apr-21 9:37:48 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer:
Description:
Faulting application name: BlackDesert64.exe, version: 0.0.0.0, time stamp: 0x607e3db0
Faulting module name: nvwgf2umx.dll, version: 27.21.14.6611, time stamp: 0x60749ec6
Exception code: 0xc0000005
Fault offset: 0x00000000008a5cc7
Faulting process id: 0x2b80
Faulting application start time: 0x01d738d3efa631d9
Faulting application path: F:\SteamLibrary\steamapps\common\Black Desert Online\bin64\BlackDesert64.exe
Faulting module path: C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_7d91b2ed40558a26\nvwgf2umx.dll
Report Id: 94540ad8-768f-489e-8b56-8a7696deb64a
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>100</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2021-04-24T06:37:48.6272908Z" />
<EventRecordID>13191</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Application</Channel>
<Computer></Computer>
<Security />
</System>
<EventData>
<Data>BlackDesert64.exe</Data>
<Data>0.0.0.0</Data>
<Data>607e3db0</Data>
<Data>nvwgf2umx.dll</Data>
<Data>27.21.14.6611</Data>
<Data>60749ec6</Data>
<Data>c0000005</Data>
<Data>00000000008a5cc7</Data>
<Data>2b80</Data>
<Data>01d738d3efa631d9</Data>
<Data>F:\SteamLibrary\steamapps\common\Black Desert Online\bin64\BlackDesert64.exe</Data>
<Data>C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_7d91b2ed40558a26\nvwgf2umx.dll</Data>
<Data>94540ad8-768f-489e-8b56-8a7696deb64a</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>


Game is unplayable at this point. I've tried all the solutions about cache, drivers, xcorona, reinstall, verify integrity.

Any ideas?

Last Edit : Apr 25, 2021, 08:40 (UTC)
# 2
On: Apr 24, 2021, 06:48 (UTC), Written by SenorPK

Event viewer info:

Log Name: Application
Source: Application Error
Date: 24-Apr-21 9:37:48 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer:
Description:
Faulting application name: BlackDesert64.exe, version: 0.0.0.0, time stamp: 0x607e3db0
Faulting module name: nvwgf2umx.dll, version: 27.21.14.6611, time stamp: 0x60749ec6
Exception code: 0xc0000005
Fault offset: 0x00000000008a5cc7
Faulting process id: 0x2b80
Faulting application start time: 0x01d738d3efa631d9
Faulting application path: F:\SteamLibrary\steamapps\common\Black Desert Online\bin64\BlackDesert64.exe
Faulting module path: C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_7d91b2ed40558a26\nvwgf2umx.dll
Report Id: 94540ad8-768f-489e-8b56-8a7696deb64a
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>100</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2021-04-24T06:37:48.6272908Z" />
<EventRecordID>13191</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Application</Channel>
<Computer></Computer>
<Security />
</System>
<EventData>
<Data>BlackDesert64.exe</Data>
<Data>0.0.0.0</Data>
<Data>607e3db0</Data>
<Data>nvwgf2umx.dll</Data>
<Data>27.21.14.6611</Data>
<Data>60749ec6</Data>
<Data>c0000005</Data>
<Data>00000000008a5cc7</Data>
<Data>2b80</Data>
<Data>01d738d3efa631d9</Data>
<Data>F:\SteamLibrary\steamapps\common\Black Desert Online\bin64\BlackDesert64.exe</Data>
<Data>C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_7d91b2ed40558a26\nvwgf2umx.dll</Data>
<Data>94540ad8-768f-489e-8b56-8a7696deb64a</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>


Game is unplayable at this point. I've tried all the solutions about cache, drivers, xcorona, reinstall, verify integrity.

Any ideas?

check this: https://www.pcmag.com/news/windows-10-april-update-is-causing-games-to-randomly-stutter

Last Edit : Jul 30, 2021, 00:56 (UTC)
# 3

same here tried fresh install

manual and automatic update

 

Faulting application name: BlackDesert64.exe, version: 0.0.0.0, time stamp: 0x6100d0da
Faulting module name: BlackDesert64.exe, version: 0.0.0.0, time stamp: 0x6100d0da
Exception code: 0xc0000005
Fault offset: 0x00000000004494f6
Faulting process id: 0x1de8
Faulting application start time: 0x01d784dcd93bd90f
Faulting application path: I:\ProgramFiles\Steam\Launcher\steamapps\common\Black Desert Online\bin64\BlackDesert64.exe
Faulting module path: I:\ProgramFiles\Steam\Launcher\steamapps\common\Black Desert Online\bin64\BlackDesert64.exe
Report Id: 159d1f60-ec3f-4453-bf65-a2e3dcbd81ae
Faulting package full name:
Faulting package-relative application ID:

Last Edit : Mar 28, 2022, 11:50 (UTC)
# 4

Can this please get fixed soon?
Having the same problem in 2022...

Faulting application name: BlackDesert64.exe, Version: 0.0.0.0, Zeitstempel: 0x62398b0e
Faulting module name: BlackDesert64.exe, Version: 0.0.0.0, Zeitstempel: 0x62398b0e

I've tried:
deleting all sort of cache,
different driver versions, verified integrity, multiple reinstalls of bdo and windows, deleteing / changing game specific settings.

The game is unplayable in this state.
Besides it just beeing extremly annoying, I can't grind without dying because the crashed game has to be closed through task manager which takes alot of time that I'm literally unprotected ingame.
Multiplayer content? Sailing? Impossible.

Last Edit : Mar 28, 2022, 14:52 (UTC)
# 5

I don't think PA can do anything about this since it's a fault on your end and not theirs. What you need to do is completely uninstall your graphic drivers and install them from scratch, the dll in question is causing the issue, not BDO.

Here's how you do it:

Method 1:

You can try downloading the driver suite from the manufactuerer and do a full installation while making sure you erase all previous settings / drivers during the installation. Reboot and see if it works.

If it doesn't...

Method 2:

What you need to do:
1. Uninstall everything of Display driver using DDU
http://www.guru3d.com/files-details/display-dri...
2. Reboot.
3. Make sure your device manager shows Microsoft Basic Display adapter.
4. Download the driver from the OEM or the maker like AMD
5.Run the Setup and you should be good to go.

Original instructions for method 2 was provided by a Microsoft Advisor:

https://answers.microsoft.com/en-us/windows/forum/all/game-crash-faulting-module-name-nvwgf2umxdll/5c6171b0-92df-483c-be83-86219ab8d17a

Last thing you can do if both 1 and 2 don't work:

Open the command prompt in administrator mode.

Now type in the following command and press enter: scannow /sfc

Let it do its thing, it will try and correct any corrupted files on your system. There are other things you could do at this point but I think 1 or 2 will fix it for you.

Again, not a PA thing, it's a Microsoft thing. Easy enoguh to fix though.

Last Edit : Apr 23, 2022, 22:05 (UTC)
# 6
On: Mar 28, 2022, 14:52 (UTC), Written by Tooshaitopost

I don't think PA can do anything about this since it's a fault on your end and not theirs. What you need to do is completely uninstall your graphic drivers and install them from scratch, the dll in question is causing the issue, not BDO.

Again, not a PA thing, it's a Microsoft thing. Easy enoguh to fix though.

User who posted this topic does have faulting dll that is causing his problems, but it's not only Microsoft's fault.

I also have problems with unexpected crashes, in fact I had 3 of them this month.

The exception code 0xc0000005 indicates a memory access violation.
It seems like BDO is performing an illegal access to the memory, therefore the system raised the exception and halted the program's execution.

Last Edit : Jul 20, 2022, 07:40 (UTC)
# 7
On: Apr 23, 2022, 22:05 (UTC), Written by Simon771

User who posted this topic does have faulting dll that is causing his problems, but it's not only Microsoft's fault.

I also have problems with unexpected crashes, in fact I had 3 of them this month.

The exception code 0xc0000005 indicates a memory access violation.
It seems like BDO is performing an illegal access to the memory, therefore the system raised the exception and halted the program's execution.

Have you ever figured out the issue for this? I'm getting pretty much identical event viewer logs

Last Edit : Jul 20, 2022, 12:37 (UTC)
# 8
On: Jul 20, 2022, 07:40 (UTC), Written by Delterian

Have you ever figured out the issue for this? I'm getting pretty much identical event viewer logs

https://www.stellarinfo.com/blog/how-to-fix-error-code-0xc0000005-in-windows/

I recommend this guide as it covers most steps that can fix this issue. If the error persists after trying all steps in there, please send a ticket to support

This was deleted by the writer.
Last Edit : Aug 20, 2023, 22:42 (UTC)
# 10

same for me

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