#Community Support
Known Issues 27/02/2021
Feb 26, 2021, 00:29 (UTC)
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Last Edit :
Feb 27, 2021, 11:21 (UTC)
# 1
PA list of Known Issues https://www.naeu.playblackdesert.com/en-US/News/Detail?groupContentNo=184&countryType=en-US
Re-Download Issues
Greetings Adventurers!
Some of you attempting to use the new launcher for the first time are experiencing an issue where it fails to detect the installation location of your Black Desert Online game client. This issue appears to be potentially caused from having previously manually moving the Black Desert installation location.
Solution:
1. Rename your installation folder to BlackDesert.
2. Select the directory level directly above it, not the BlackDesert folder itself. (See Image below)
3. Accept that the folder already exists, and follow the remaining on screen prompts.
Some steam people are facing "access denied" while trying to get onto the client _ Contact PA support
Some steam users are white screening after anti-cheat and crashing * contact PA suppport
After clicking the link button ingame steam users are still getting the "you need to be a PA member" bug * contact PA support
People seem to be having issues trying to login and when they try recover password or email they say their account doesnt exist - Contact PA support
There are currently errors for steam users trying to access account details on the website, it displays "You must login as a Pearl Abyss member to use this feature" Contact PA suppport
Billing page is broken too
Greetings Adventurers!
The issue where Adventurers residing an certain regions experienced payment failures when trying to make a payment has been resolved.
We apologize for the inconvenience. If you have any other questions or concerns, please contact us via Support.
There seems to be an error on the forums where you cannot insert an image - contact PA support
My login creds gives me a message that says i need to check ID and password
Only PA support can help you with your account problem PA support
Currently would need to go thourgh support center of PA
Packages' got reset to Novice
Greetings Adventurers,
Adventurers who purchased a Black Desert game package from Kakao Games and had permanent access to the game have had their game packages renamed to Novice Edition.
Please note that there is no change in the contents of the package that you purchased; only the name of the package has changed.
In addition, Adventurers who already own the Novice Edition will be able to upgrade their package by purchasing the bundles in the Shop on our website.
We will do our best to provide better services.
Thank you.
when using the launcher and hitting official website it brings me to the console page and not the black desert naeu page
my game is closing after anticheat screen without showing me any error code
For any problems not listed above please make a support ticket at Also for problems PA support
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WNxArcticwolf
Last Edit :
Feb 26, 2021, 00:36 (UTC)
# 2
Epic
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Lv Private
Challenger2
Last Edit :
Feb 26, 2021, 00:39 (UTC)
# 3
Any update on people losing 8 inventory slots and 50lt? Seems to be related to something Kakao did a few years back and gave us all that bonus.
Also the 'Packages' got reset to Novice for me and many others from Msaster or whatever the max was called under Kakao. Any news regarding this?
Last Edit :
Feb 26, 2021, 01:41 (UTC)
# 4
Package update now in 1st page
On: Feb 26, 2021, 00:39 (UTC), Written by Neothos
Any update on people losing 8 inventory slots and 50lt? Seems to be related to something Kakao did a few years back and gave us all that bonus.
Also the 'Packages' got reset to Novice for me and many others from Msaster or whatever the max was called under Kakao. Any news regarding this?
6
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Lv 61
WNxArcticwolf
Last Edit :
Feb 26, 2021, 02:38 (UTC)
# 5
Whats the work around for the stuck at "processing" in game issue?
I've been stuck here all day, after laoding the game and clicking start it would normally go to the character select screen but instead it just hangs at "processing". I've tried restarting and also let it sit for over an hour. Is there anything I can do to get past this ?
Last Edit :
Feb 26, 2021, 02:48 (UTC)
# 6
On: Feb 26, 2021, 02:38 (UTC), Written by WrenRaven
Whats the work around for the stuck at "processing" in game issue?
I've been stuck here all day, after laoding the game and clicking start it would normally go to the character select screen but instead it just hangs at "processing". I've tried restarting and also let it sit for over an hour. Is there anything I can do to get past this ?
We have identified the cause of the issue where Adventurers are unable to connect and are stuck on the "Now Processing" message.
We have confirmed that certain users who experienced the issue have accessed the game by restarting the client and reconnecting.
However, we are still in the process of resolving the problem, and we are focusing on this as our top priority.
We apologize to the Adventurers who have been patiently waiting to start the game and we will update you in this notice after the fix has been completed.
Again, we are sorry for inconvenience this may have caused.
6
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Lv 61
WNxArcticwolf
Last Edit :
Feb 26, 2021, 02:47 (UTC)
# 7
my game is closing after anticheat screen without showing me any error code
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Lv 62
Mahyhia
Last Edit :
Feb 26, 2021, 02:59 (UTC)
# 8
On: Feb 26, 2021, 02:47 (UTC), Written by Akairax960
my game is closing after anticheat screen without showing me any error code
Try these steps https://www.easy.ac/en-us/support/game/issues/guide/
https://www.easy.ac/en-us/support/game/guides/verify/
if both of those links fail to help contact the anti cheat system https://www.easy.ac/en-us/support/game/contact/tech/ and pearl abyss https://support.pearlabyss.com/Support/Start/Index/PC?_ga=2.222613277.764758386.1614290545-611962161.1611769061
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Lv 61
WNxArcticwolf
Last Edit :
Feb 26, 2021, 04:05 (UTC)
# 9
Having trouble actually launching the new client at all. I've uninstalled BDO entirely and reinstalled it onto a new location, but keep on getting this error message:
Any solutions?
Last Edit :
Feb 26, 2021, 05:12 (UTC)
# 10
You should be aware of this annoying bug to of "failed to patch file PAZ/PAD11048"
Also nothing works so far, reinstalling, new folder, new directory, deleting said file to let it be repaired through scanning doesnt work, all it does is replace said file and it gets corrupted and repeat process. This error happens the second i log in my credentionals and its stuck at 0% patching.
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