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If you are trying to remove OTP from your account without access to your phone or your account you will have to submit documents verifying your identity, in this case your valid government photo ID
Install the Black Desert Launcher if the game doesn't start.
The launcher will appear if it's installed.
If it doesn't, try to run your downloaded launcher.
1 Run BlackDesert_Installer_NAEU.exe to install the Black Desert launcher.
2 Start the game once installation is complete.
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If you are trying to remove OTP from your account without access to your phone or your account you will have to submit documents verifying your identity, in this case your valid government photo ID